For more detailed information about XCover please click here to visit their Partner Page on their website.
New features of the XCover x SuperControl integration
Here's a quick recap of the key recent improvements to the integration:
- Payment Page Upgrade: The enhanced payment page solution allows you to offer XCover throughout the guest journey, ensuring a smooth booking process while increasing your opportunities to showcase XCover to guests.
- Convenient Policy Management: You can now easily modify and cancel XCover policies directly from your SuperControl account, simplifying policy management for both you and your guests.
- XCover Account Activation: Immediately after purchasing XCover, all guests will receive a confirmation from XCover with clear instructions for activating their account and making any refund requests. As well as making refund requests, guests can view their documents, and modify and cancel their policies directly from their XCover Accounts.
SuperControl XCover FAQ's
If you would like to offer XCover to your guests please email the SuperControl support team. We will pass your company name, country of operation and number of properties on to XCover for confirmation that your business is eligible.
The activation process can take up to 14 days.
You will receive a confirmation e-mail if your account has been opted in.
When placing an Admin booking via Bookings>Add booking you simply need to tick a checkbox on the booking form, if your guest wants to take out refund protection. This appears just above the booking total as shown below.
When you send the guest the payment link for this booking, the cost of XCover will be included in the due payment so that the cost of this is covered by the guest as soon as they make a payment.
If you don't see the option to add XCover on an admin booking its because the booking has to be of a certain criteria:
1. Cannot be added to bookings more than 24 months in the future
2. Cannot be added if number of adults is 0
3. Cannot be added if Total rent = £0
4. Is only available on up to £2500 per person e.g. you would not be able to add Booking Protect if you had a booking for two that exceeded £5000.
After XCover is taken out, the guest has a 14 day cooling off period in which to cancel their cover. In SuperControl you will not be able to cancel the cover after the 14 days.
Should a guest change their mind and want to have XCover removed after having made the booking, they can cancel the cover in their XCover guest login however they will be directed back to you as the property owner/manager so you can also cancel their cover in SuperControl and refund the guest their money.
You can cancel the cover for the guest by simply going to the booking in SuperControl, clicking on the XCover itemised extra, and selecting the Cancel Refund Protection.
Once the cover is cancelled you will notice the reversal of the XCover itemised on the booking. This is to help with book keeping and accounting.
After cancelling you must manually refund the guest any money that they paid for XCover.
Guests who don’t take out refund protection at the time of booking can change their mind up until the date the balance is due.
- You can either add the cover to the booking for them:
1. Navigate to the booking and click Edit.
2. Tick Add Refund Protection and then click Save. The amount shown will be added to the booking, and the amount will be added to the balance the guest needs to pay.
However, if you don't see this option it is because the booking has to be of a certain criteria:
1. Cannot be added to bookings more than 24 months in the future
2. Cannot be added if number of adults is 0
3. Cannot be added if Total rent = £0
4.Is only available on up to £2500 per person e.g. you would not be able to add Booking Protect, if you had a booking for two that exceeded £5000.
5. Cannot be added to bookings without an e-mail address.
- Alternatively, the guest can add XCover themselves by visiting the payment pages link.
No, this option is not available. XCover can only be added before the final balance has been paid on any booking.
If a modification is made to a booking but XCover is not updated to cover the new modification, it does not make existing cover invalid. It simply means the current Refund Protection cover is only covering the booking before the changes were made. The guest will only ever always get back what they paid for.
If you modify the dates or price of a booking that already has XCover on it, you will be alerted in SuperControl as to what to do next as soon as you make the modification.
Firstly the XCover modifications portal will pop-up on the page:
If the Refund protection is eligible for modification, as in the example above, you will have the option to Apply new Refund Protection.
If you select this option, this will update the balance of the booking and the balance in the payment pages so the guest can pay the difference.
The original existing cover will remain as the active cover on the booking until the guest pays for the new Refund Protection amount.
If the guest changes their mind and selects No, then the previous existing cover will remain on the booking.
If you make a modification to a booking but don't update the XCover at that point you can always come back and modify it in the future. We will show an alert icon to remind you.
Any booking modification where the price is not updated, for example just capacity or dates are modified and this doesn't change the price of the booking, then SuperControl will update XCover automatically to let XCover know of the new date changes, you do not need to take any action.
Manual payments for modifications.
If you want to process a payment manually for a guest, a tick box will show in the customer payments tab if there is an accepted alteration awaiting payment. This is applicable for both card processed and custom payments. Simply tick this box before saving a manual payment and the XCover alteration will become confirmed.
XCover is available to Owner and Agency accounts.
The amount due for the XCover coverage is paid by the guest. We (SuperControl) will invoice you once a month for all XCover coverages minus your 20% commission.
Invoices will be sent at the end of each month for coverages taken in that month. Payments will be collected by GoCardless Direct Debit 7 days after the invoice. There is no VAT on this invoice.
You can match the invoice cost that we send you against the XCover report in SuperControl.
Go to Integrations>Protection services>XCover>Search Bookings:
You can report on all SuperControl bookings to see the XCover sale status by going to Integrations > Protection products > Search bookings.
You have a number of filters to choose from depending on what you are looking for.
There is no VAT on the XCover coverage. There will also be no VAT on our SuperControl invoice to you. If you have any questions regarding VAT concerning any aspect of XCover, please contact Cover Genius (formerly Booking protect) directly.
Their email is [email protected]
Should you have decided that you do not want to take advantage of the upgrade of your account XCover can provide, please give us a call to let us know why and we can remove it from your SuperControl account.
We have created an owner in your account called "XCover (formerly Booking Protect)". This is to let you easily view statements to account for the money taken and the commission received for each XCover sale.
Go to Agency > Commission statement > click the cog to the right of the owner called XCover> View statement and apply your statement filters as you normally would.
You'll see how much commission you have made and the amount charged by XCover.