Please note:
After XCover is taken out, the guest has a 14 day cooling off period in which to cancel their cover. In SuperControl you will not be able to cancel the cover after the 14 days.
Should a guest change their mind and want to have XCover removed after having made the booking, they can cancel the cover in their XCover guest login however they will be directed back to you as the property owner/manager so you can also cancel their cover in SuperControl and refund the guest their money.
You can cancel the cover for the guest by simply going to the booking in SuperControl, clicking on the XCover itemised extra, and selecting the Cancel Refund Protection.
Once the cover is cancelled you will notice the reversal of the XCover itemised on the booking. This is to help with book keeping and accounting.
Please note:
After cancelling you must manually refund the guest any money that they paid for XCover.