First, you need to create an account with LiveChat (visit www.livechatinc.com to do this). Once your account is enabled, complete the following steps:
- In your LiveChat account, go to the "Apps" tab in the left-hand column and then Select "Build Your App" towards the bottom of the page, you should then see a page with "Explore API console" at the Top.
- You will then be Re-directed to the Dev Console.
- To create a Personal Access Token (PAT) you can select "Create a Personal Access Token" from within the dev console, then on the following page click on "Create new token+"
- When Creating your "Personal Access Token", you will need to assign a name and its scopes.
- The Scopes to add can be found below.
properties_read,
greetings_read,
banlist_read,
multicast:ro,
accounts.roles--all:ro,
tags_read, groups--all:ro,
access_rules:ro,
properties--my:ro,
visitors_read,
agents_read,
languages_read,
archives_read,
agents--my:ro,
chats--access:ro,
agents--all:ro,
accounts--my:ro,
sessions--my:ro,
chats--my:ro,
accounts--all:ro,
canned_responses_read,
accounts--all:rc,
in_app_msg_manage,
groups--my:ro,
surveys_read,
properties--all:ro,
customers:ro,
chats--all:ro,
groups_read,
routing_read
Click to copy
- After you have created a "Personal Access Token", you can copy the "Token" from within Livechat and apply it to your SuperControl account on Integrations > Admin tools > LiveChat. Paste to LiveChat API Keys and confirm clicking ‘
Additionally should you require a "Base64 Encoded", you can copy that instead of the base token when you are creating a "Personal Access Token".