When a booking is bein amended, but XCover is not updated to cover the new modification, it does not make the existing cover invalid.
It simply means the current Refund Protection cover is only covering the booking from before the changes were made.
The guest will only ever always get refunded what the policy they paid for is covering.
If you modify the dates or price of a booking that already has XCover on it, you will be alerted in SuperControl as to what to do next as soon as you make the modification.
Firstly the XCover modifications portal will pop-up on the page:
If the Refund protection is eligible for modification, as in the example above, you will have the option to Apply new Refund Protection.
If you select this option, this will update the balance of the booking and the balance in the payment pages so the guest can pay the difference.
You will need to send a payment reminder, for the changed balance payment though, if this reminder has already been sent.
If no payment reminder has been sent to the guest yet, the figures in the reminder will be automatically amended, once it is sent.
The original existing cover will remain the active cover on the booking until the guest pays the difference between the old and the new amount due for the policy.
If the guest changes their mind and selects No, then the previous existing cover will remain on the booking.
Please note:
This will mean that the guest will receive a refund as they would have before the amendments were made.
If you make a modification to a booking but don't update the XCover at that point you can always come back and modify it in the future. You will see an alert icon in the booking to remind you.
Please note:
Any booking modification that don't include a change in price, for example the capacity or dates are modified, but this doesn't change the price of the booking, SuperControl will update XCover automatically to let XCover know of the new date changes, you do not need to take any action.