The current process for sending a review is:

1.  Review request gets sent x number of days post departure (depending on the settings you have created).

2.  If no review is left for 7 days, SuperControl will automatically send a reminder.

3.  If no review is left and last email was sent two or more days ago then you can manually resend a review request from within the booking. To do this follow these instructions:

1. Navigate to the guest’s booking and click on Upfront Reviews.

2. Click Resend email.

For more handy tips on how to make the most of Upfront Reviews, watch our webinar.