Recent updates
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How to create a guest rating?
Updated onArticle1. Go to Bookings > Customer ratings
2. Type in your Rating name, e.g. Excellent, Blacklist, click Add New.
Using SuperControl Guest Communication Rating your guests
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How to use Customer Ratings to keep track of Booking types
Updated onArticleYou can use the Customer Ratings function to tag particular bookings, such as bookings where the date has been modified or where a refund has been issued. This Video explains how to do this.
The search function in Bookings > Search bookings allows you to search only for bookings with a specific rating.
The filter results will now show all bookings with this rating, so you can pull up a list of all bookings that you have, e.g. blacklisted.Using SuperControl Guest Communication Rating your guests
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Blacklisting guests
Updated onArticleIf you add a customer rating called Blacklist, this is treated specially.
When a booking is created with this rating, a warning is showing in the booking. We can't block blacklisted customers from booking a stay, but this alert will warn you or your team of past issues.Using SuperControl Guest Communication Rating your guests
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How to allocate a rating to a booking
Updated onArticle1.Navigate to the booking, you want to add a guest rating to
If you know the booking number, you can enter this in the booking number search in the top right of the SuperControl pages.You can also go to Bookings > Grid view. Once you load your grid, click on the booking to take you into the main area for that booking; or you can go to Bookings > Search bookings and use the filter options to find your booking.
2. Ensure you have customer ratings set-up (see "How do I add a customer rating" ) then within the booking click on the Rating tab.
Using SuperControl Guest Communication Rating your guests
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How to add a custom booking extra to a booking?
Updated onArticlePlease note:
Custom booking extras are meant to be added only for things you don't normally offer as a booking extra.
It will only be available / visible in the booking it has been added to.
If you offer them all the time you should add them as a main booking extra.Bookings Booking extras Adding a booking extra to a booking
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How to allocate payments to a new owner
Updated onArticleWhen a property changes ownership it can become necessary to allocate payments from the old owner to the new owner.
With the steps below you can allocate payments, including their associated commissions, for the previous owner to the new owner. The payment entries will also be changed in the respective statements for the owners.Agency Agency Owner - Settings
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How do I add an uplift?
Updated onArticlePetsPyjamas don't allow the facility for an direct uplift as they believe standard pricing leads to better booking conversion as your properties remain competitive against others on their site.
PetsPyjamas don’t allow the facility for an direct uplift as they believe standard pricing leads to better booking conversion as your properties remain competitive against others on their site. It is possible, if required, to apply a default booking extra to your prices if you agree to exclusive PetsPyjamas Packages.
Channels & (3rd party) Integration Channels PetsPyjamas
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Can I charge a deposit to customers via PetsPyjamas?
Updated onArticleYes, when onboarding your properties, please share clear instructions on when deposits should be taken and the amount due.
Channels & (3rd party) Integration Channels PetsPyjamas
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What commission do PetsPyjama charge?
Updated onArticlePetsPyjamas offer a competitive commission, varying depending on a number of factors.
All commission is charged + VAT. Commission will be discussed with you after your sign up request is received.Channels & (3rd party) Integration Channels PetsPyjamas