Recent updates
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Searching using Minimum capacity
Updated onArticleIf you need to find a property / all properties which have a specific minimum capacity in the grid view, you can use the advanced search option for this.
1. Go to Bookings > Grid view.
2. Click the down arrow to the left of the green Go button.Bookings Grid view Searching in the grid view
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How do I take a guest payment on a booking from Airbnb?
Updated onArticleAirbnb is dealing with all the financials of the bookings they are taking on your behalf.
1. When a guest places a booking on Airbnb, the card details and payment are processed directly through Airbnb.
2. Depending on your chosen cancellation policy, Airbnb will pay you the funds near the guests’ arrival date. For more exact information on when you will be paid, you should contact Airbnb directly.
3. The amount you will be paid by Airbnb is the rental price minus the commission that Airbnb takes.
Channels & (3rd party) Integration Channels Airbnb
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How do I add/edit the clean status on a booking?
Updated onArticlePlease note:
You can only assign a clean status, if you have a housekeeper allocated to a property and Clean status set to Show on the housekeeper settings page.
Click here to see how to add a housekeeper.Bookings Managing Bookings Amending bookings
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Connecting to PitchUp
Updated onArticle- Create an account with Pitchup.
- Signed in to your Pitchup account
- Go to the Allocation tab, click the Add external calendar feed button on the right hand side of the page.
Channels & (3rd party) Integration Channels Pitchup
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How can I add notes to a booking?
Updated onArticleThere are 4 different sections to add notes in a booking:
1. Notes about the guest for internal use only.
2. Notes displaying to the guest.
3. Notes within the History & correspondence about the booking, for internal use only.
4. Housekeeping notes, for internal use only.
Using SuperControl Properties Property notes & reminders
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How do I add a reminder to a Booking?
Updated onArticleYou can set booking specific reminders.
These are to remind you of things that are to be done in connection with a booking, e.g. check, if guest still want change dates.
A pop-up will come up when you log into SuperControl.Bookings Managing Bookings Amending bookings
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How to use Customer Ratings to keep track of Booking types
Updated onArticleYou can use the Customer Ratings function to tag particular bookings, such as bookings where the date has been modified or where a refund has been issued. This Video explains how to do this.
The search function in Bookings > Search bookings allows you to search only for bookings with a specific rating.
The filter results will now show all bookings with this rating, so you can pull up a list of all bookings that you have, e.g. blacklisted.Bookings Managing Bookings Use ratings to track or tag
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Blacklisting guests
Updated onArticleIf you add a customer rating called Blacklist, this is treated specially.
When a booking is created with this rating, a warning is showing in the booking. We can't block blacklisted customers from booking a stay, but this alert will warn you or your team of past issues.Bookings Managing Bookings Use ratings to track or tag
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How to allocate a rating to a booking
Updated onArticle1.Navigate to the booking, you want to add a guest rating to
If you know the booking number, you can enter this in the booking number search in the top right of the SuperControl pages.You can also go to Bookings > Grid view. Once you load your grid, click on the booking to take you into the main area for that booking; or you can go to Bookings > Search bookings and use the filter options to find your booking.
2. Ensure you have customer ratings set-up (see "How do I add a customer rating" ) then within the booking click on the Rating tab.
Bookings Managing Bookings Use ratings to track or tag
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How to create a guest rating?
Updated onArticle1. Go to Bookings > Customer ratings
2. Type in your Rating name, e.g. Excellent, Blacklist, click Add New.
Bookings Managing Bookings Use ratings to track or tag