Help Centre

What Is Multi-Factor Authentication (MFA)?

Updated on

 

 

You may already use MFA when:

  • Logging in to online banking
  • Accessing your email account
  • Signing in to Microsoft 365
  • Using social media platforms
  • Signing in to your Airbnb Host account or Booking.com extranet
  • Shopping online

Typically, after entering your password, you're asked to complete a second verification step before access is granted.

This additional step helps keep your account secure.

 

 

 

Why is MFA important?

Passwords are an important part of account security, but they are not always enough on their own.

MFA provides an additional layer of protection by requiring a second form of verification before access is granted.

This helps reduce the risk of unauthorised access and provides additional protection for the information held within your SuperControl account

 

How does MFA help protect my account?

Your SuperControl account may contain:

  • Guest information
  • Booking details
  • Pricing and availability settings
  • Financial information
  • Property and business data

MFA helps protect access to this information even if your password becomes compromised, because a password alone is not enough to complete the sign-in process.

Protecting customer data and business information is a key part of keeping your account secure.

Cyber security threats continue to evolve, and passwords alone are no longer considered sufficient protection for many online services. MFA adds another layer of security and helps reduce the risk of unauthorised access.

 

What MFA options are available?

SuperControl supports different ways to verify your identity when signing in.

SMS verification

A one-time verification code is sent by text message to your registered mobile phone.

Authenticator app

An authenticator app generates a verification code that you enter when signing in. This method does not rely on receiving an SMS message or having mobile phone reception.

 

Benefits of authenticator apps

Authenticator applications can offer:

  • Does not rely on mobile phone reception
  • Does not rely on receiving a text message
  • Codes are generated immediately
  • Convenient when travelling

  • Provides a flexible alternative to SMS

     

SMS AuthenticationAuthenticator App
Requires mobile receptionDoes not rely on mobile reception
Relies on text message deliveryGenerates the verification code in the app
Messages may occasionally be delayedCode is available immediately

 

Is MFA the same as 2FA?

You may hear the terms:

  • Multi-Factor Authentication (MFA)
  • Two-Factor Authentication (2FA)

Two-Factor Authentication (2FA) is a type of MFA that uses two methods to verify your identity.

You may see both terms used when referring to an additional verification step during sign-in.

For consistency, SuperControl uses Multi-Factor Authentication (MFA) throughout the Help Centre.

 

Do I need to use MFA?

We recommend that every SuperControl user keeps MFA enabled to help protect access to their account.

Each user should have their own individual SuperControl login, a valid email address they can access, and their own MFA method.

If you're setting up MFA for the first time, choose the verification method that works best for you.

 

What's next?

Ready to set up MFA? Choose the verification method that works best for you:

  • Set Up Multi-Factor Authentication Using an Authenticator App
  • Set Up Multi-Factor Authentication Using SMS

Not sure which option to choose? An authenticator app can be particularly useful if you have unreliable mobile reception or regularly travel, as it does not rely on receiving an SMS message.

 

Related articles

About the sign-in improvements

  • Upcoming Improvements to How You Sign In to SuperControl

Set up MFA

  • Set Up Multi-Factor Authentication Using an Authenticator App
  • Set Up Multi-Factor Authentication Using SMS

Keep your account secure

  • Password & Account Security Best Practices

 

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