1. Log into SuperControl using your username and password.
The next step is the security challenge where you would normally enter your six digit code. If you don't have access to your mobile phone, click Use backup code.
2. Enter one of your backup codes that you previously saved in a secure location and enter it in the space provided and click Submit code. You should now be logged in successfully.
Please note:
When generating backup codes, you will be provided with 16 unique codes.
Each backup code can only be used once.
Upon successful login, the code will be flagged as having been used so you know not to try and use it again.
After all codes have been used, you’ll have the option to reset them and generate a new set. Please make sure to store the new codes somewhere safe, as you did with the old ones.