What is Changing?
SuperControl is moving to a new authentication platform that provides a more secure and flexible way to manage account access.
During the migration, some users may notice a slightly different sign-in journey. This is expected while accounts are moved to the new service.
Once your account has been migrated, the new authentication service will manage how you sign in and verify your identity.
The upgrade also allows us to expand the Multi-Factor Authentication (MFA) options available to users, including support for authenticator apps alongside SMS verification.
Why are we making this change?
Online security threats continue to evolve, making strong account protection more important than ever.
The new authentication platform allows SuperControl to:
- Strengthen account security.
- Provide more ways to securely verify your identity.
- Support MFA using SMS or an authenticator app.
- Reduce reliance on SMS verification and mobile reception.
- Support future authentication and security improvements.
- Provide a more robust and modern sign-in experience.
What stays the same?
The good news is that your existing access to SuperControl remains unchanged.
You will continue to use:
- Your existing email address or username.
- Your existing password.
- Your existing account permissions.
Your existing account settings and data.
What do I need to do?
You can continue using SuperControl as normal until your account is migrated.
When your account is moved to the new authentication service, simply follow the on-screen instructions when you next sign in.
If you don't already have MFA enabled, you'll be guided through setting it up and can choose the available verification method that works best for you.
We'll provide guidance as accounts are moved to the new service.
Looking ahead: More choice in how you verify your identity
This upgrade lays the foundation for stronger account protection and future security enhancements.
Multi-Factor Authentication (MFA) is already familiar to many SuperControl users through SMS verification.
As part of these improvements, we're expanding the available MFA options so you're not limited to receiving verification codes by text message.
You'll also be able to use an authenticator app, providing a convenient option that does not rely on mobile phone reception or SMS delivery.
We're excited to bring these improvements to SuperControl and will keep you informed throughout the rollout.
Why does MFA matter?
MFA adds another layer of protection to information held within your SuperControl account, including:
- Guest information
- Booking details
- Pricing and availability
- Financial information
- Business settings
If a password becomes compromised, MFA helps prevent someone from accessing the account using the password alone.
Frequently Asked Questions
Will I need a new username or email address?
No. Continue using the login details associated with your existing SuperControl user.
Will I need a new password?
No. Your existing password will continue to work when your account is migrated.
Will my permissions change?
No. Your existing SuperControl permissions are not changed as part of the authentication upgrade.
Is the temporary login journey permanent?
You may notice some differences while accounts are being migrated. Once migration is complete, the new authentication service will become the standard way to sign in to SuperControl.
What MFA options will I have?
Depending on your account and where you are in the rollout, available verification options may include SMS and an authenticator app.
We'll provide guidance when your account is moved to the new authentication service.
Want to learn more?
Related articles
Understand MFA
- What Is Multi-Factor Authentication (MFA)?
Set up MFA
- Set Up Multi-Factor Authentication Using an Authenticator App
- Set Up Multi-Factor Authentication Using SMS
Keep your account secure
- Password & Account Security Best Practices
Need help signing in?
Troubleshooting Login Issues
Further Reading