You can use the auto email feature within SuperControl to keep in touch with your guest who have been booking via Airbnb. This allows you to keep better track of the communication with these guests...
Previously in SuperControl to remove an auto email from a booking you had to remove the entire group. It is now possible to remove individual automated emails from bookings. 1. Go to Emails /...
When you have set up an email templates, which should show the property details for the booking, but fail to do so, please check the following: Go to Emails / letters > Edit. To the right of the...
1. Go to Emails/Letters > Automated emails/SMS. 2. Click Add to existing bookings: 3. Select your filter options and what bookings should the letter group be applied to: 4. Click Add letter...
You might wish to create an automated email to send to all of your existing bookings due to arrive within a specified period, for example advising them of new restrictions or protocols that will be...
Ensure you have your letters set-up first before you schedule them. Click here for more information how to create an email template. 1. Go to Emails/Letters > Automated emails/SMS. 2. Click Add...
Within an individual booking, you have the option to either send a manual email or apply an automated email group. During onboarding, for example, bookings are often entered into the system as part...
Sending emails using pre-defined templates is a really useful way of saving time, whilst also retaining a personal touch in corresponding with guests. SuperControl allows you to use Tags to...
Setting up emails is a key part of the guest experience and one that we recognise needs to be clear for you to know what is going to be sent and when. Not only used for guests, but supporting other...
When sending an email manually in a booking or setting it to send automatically, the email may not be received by the guest. There may be several reasons for this. The email address is incorrect...