Help Centre

How to disable a property connected to Booking.com

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  1. Go to Integrations > Channel manager > International > Booking.com

Please note:
If you do not see your property on the initial screen, you might need to click the Legacy Integration button to change to the rates & availability only (legacy)connection page.

Rates & availability only (legacy)
  1. Search for the property you wish to disable.
    On the right-hand side, click the heading of the Manage Visibility section, tick Disable property and untick Send rooms to sell.
  1. Scroll to the bottom of the page and click Save.
  2. You need to forward the changes to Booking.com to update the property at their end as well.
    To do that, click Send all data to the right of the property.
Full content (API)
  1. Search for the property you wish to disable.
  2. Click Configuration to the right of the property.
  1. On the page that opens, tick Disable property and untick Send rooms to sell.
  1. Scroll to the bottom of the page and click Save.
    After the changes have been saved, you can close this page again.
  2. To update the data on Booking.com, make sure you are on the channel manager page.
    If you are not sure, if you are on the right page, simply go to Integrations > Channel manager > International > Booking.com.

      In the section Send data, select the first date range and click Send. Repeat the same for the second
      date range.

If you have updated several properties, you can also send the data for all your properties at once. Go to the bottom of the list of properties and click Send for both date ranges.

Please note:
If you have a lot of properties, 15-20+, it might take quite a while for all the data to be send and also for Booking.com to process all the received information.

Please note:
If you want to disconnect the property complete from Booking.com, you need to first go through the steps above and then see this help centre article for further information.

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