New user-friendly dashboard to simplify your day-to-day
You'll now see a new dashboard when logging into your account, giving you a streamlined way to monitor arrivals and departures. It also offers a cleaner view of your reminders, lets you easily track SMS credits, and quickly check new bookings and enquiries.
To compliment the new dashboard, you can now mark bookings and enquiries as "read" - helping you stay on top of genuine new activity more easily. This new feature is available in Bookings > Search Bookings and the Enquiries View/Edit report.
An easier way to reconcile payments
We’re upgrading the ‘Search Customer Payments’ report to make reconciling payments easier.
All users: The updated report has a cleaner, more modern design with added features for usability such as sticky headers and scroll bars for usability, all to aid a smoother experience when managing guest payments.
HRP users: You’ll soon benefit from new filters, including batch and transaction ID search, making it quicker to identify and match payments.
We’ve also added new report columns showing settlement amounts and transaction fees, helping you reconcile more easily between your bank and reporting.
These updates are currently in beta testing, if you would like early access to these report upgrades please request so through contact to [email protected]
Additional account security
We're upgrading the Two-Factor Authentication (2FA) setup process to include telephone verification, with support for additional methods like authenticator apps coming soon. We strongly encourage all users to enable 2FA on their accounts to help keep their data secure.
Maximise revenue from Airbnb pet fees
Airbnb has recently introduced more flexible options for applying pet fees. Until now, hosts could only charge a single pet fee per booking, no matter how many pets or nights were included. Soon, through the SuperControl x Airbnb integration you’ll be able to take advantage of these new options; charging per booking, per pet, or per night; giving you greater control and flexibility. For more information on Airbnb pet fee's click here.
These updates are currently in beta testing, if you would like early access to these report upgrades please request so through contact to [email protected]
Booking.com
We're actively working on the Booking.com modularisation API project, which involves restructuring our integration to make it more flexible, scalable, and resilient. This upgrade will ensure a more stable connection with Booking.com, reduce the risk of sync issues, and allow us to roll out new features and updates faster in the future. This is all in aim of improving reliability for all users who connect to Booking.com through our platform.
Airbnb
News Changes to Airbnb’s cancellation policy - Effective October 1, 2025, Airbnb will be deprecating the “Strict 14-Day” cancellation policy. As part of this change, any listings currently using this policy will be automatically transitioned to Airbnb’s “Firm” cancellation policy, unless a different policy is selected before this date.
What You Need to Know
What is Airbnb's "Firm" cancellation policy?: The “Firm” policy allows guests to receive a full refund if they cancel at least 30 days before check-in.
Action Required: If you wish to use a cancellation policy other than “Firm,” you must update your settings before October 1, 2025.
Default Migration: If no action is taken, your listing(s) will automatically be updated to the “Firm” cancellation policy.
We recommend reviewing your current cancellation preferences to ensure they align with your hosting needs. You can make changes anytime via your Airbnb property settings.
Vrbo
Vrbo has temporarily suppressed all manager responses to reviews, effective July 10, 2025, due to a privacy issue involving traveler names being included in responses. While you can still view and respond to reviews and rate travelers, your responses will not be visible on Vrbo during this period.
Vrbo is currently updating their moderation tools to detect and prevent the inclusion of personal information. In the meantime, please ensure your responses do not include traveler names.
We’ll share an update as soon as Vrbo confirms when responses will be visible again.
While smaller in scope, these fixes help keep things running smoothly and reduce those day-to-day frustrations:
Archived Booking Extras
Previously, archived booking extras were still being applied when adding new bookings manually. This has now been fixed, archived extras will no longer appear on new bookings.
Auto Email Subject Line Error
An issue where the Property Name tag was being processed twice in email subject lines causing some automated emails to fail has been resolved.
Duplicate Scheduled Payments/Expenses
We've fixed a bug that caused duplicate entries when users double-clicked the "Save" button. Now, only one payment or expense will be created as expected.
Airbnb Listings Getting Stuck
Some Airbnb listings were getting stuck at the “Awaiting Approval” stage. We’ve added improved monitoring and checks to ensure listings are processed correctly going forward.
Airbnb Alteration Handling
We've corrected how alterations to Airbnb bookings, especially changes to extras like pet or cleaning fees, affect commissions and payouts. This resolves issues where incorrect extras remained or payouts didn’t match. As part of this fix, we've also relaxed editing restrictions for Airbnb-related fees, giving users more flexibility when updating bookings.
PlumGuide Sync
The "Hide Booking Button" in your property settings now consistently feeds correctly to PlumGuide, resolving previous errors caused when this setting was enabled.
First Time Customers Report
Filtering by arrival date, departure date, or date of booking in the First Time Customers report (under Statistics > Repeat Bookings) now works accurately across all options.