We highly recommend that you have properly drafted Terms and Conditions. Every self-catering business is slightly different and it just isn’t possible to copy and paste someone else’s. The most efficient way to do this is by joining the Professional Association of Self-Caterers which will give you a discounted rate with a specialist law firm.
Customers must accept your Terms & Conditions when booking online. The guest cannot submit their booking without ticking to accept your terms and conditions.
To add Terms and Conditions, go to Admin > Terms & Conditions. When you have added your Terms and Conditions ensure to press "Update" at the bottom of the page.
Please note:
You need to add a privacy policy under Admin > Subscription options > Privacy policy.
If none is added, your guest will see a blank page when clicking on the link on the booking page.
If you have more than website on which your properties are listed, you can enter site specific Terms and Conditions by selected the respective site in the drop-down menu next to Site Select:
Note: If copying/pasting you should always use the "Paste as plain text" area. This will remove any bad coding that may be transferred from another program.
It is important that you include a clause in your Terms and Conditions to clarify that bookings made through the online booking system are provisional until confirmed. A contract shall only arise when your booking is subsequently confirmed in writing via a letter of confirmation sent to you by email or post.
Your Terms & Conditions will appear as a compulsory tick-box at the bottom of the Booking Form pop-up. The guest must tick to agree to them in order to place their booking via your website calendars.
The text 'Terms & Conditions' is clickable, and will, if clicked, open a tab with the full text of your T&Cs for the guest to read.
If the guest fails to tick the box, they will be unable to proceed any further. This means that, if a guest places a booking via your website, you can be assured that they have agreed to your T&Cs.
If you have a Cancellation Policy in your Terms and Conditions, make sure to cover what happens to any monies already taken. You should specify how and when the guest needs to contact you regarding loss of deposit, part or full payment.
If you are planning to use the Channel manager, please paste the Cancellation Policy and Privacy Policy into the section "plain text". SuperControl will use these plain text sections when it sends out the Privacy Policy or Cancellation Policy via the Channel manager.
When you put a cancellation policy in place, this will show as an additional link on the booking page, so that, when a guest ticks to accept your terms, they clearly also accept the cancellation policy, if you have one in place. If there is no cancellation policy added then the Terms & Conditions link only will display.
Yes, you have the option to stop the Terms & Conditions from appearing in the Guest Login, using a check box under Admin > Terms & Conditions.
1. Go to Admin > Terms & Conditions > History
2. A pop-up window will open, which will give you a list of all previous versions.
Go to the one you want to restore.
3. Select the text in the field and copy it.
4. Close the pop-up and paste the previous information in the text field.
Please note:
All text will be restored in lower case.
You will need to check the text and re-format as required.
We have created a guide on how to do this. Click here to be directed to it.