Updates for Booking.com channel integration
The issue with a virtual card from Booking.com is that is payment can only be attempted on a specific date provided by Booking.com. Now we display when a virtual card has been used and tell you when payment can be taken.
In a booking you will see this message under "Customer payments". You will see the note about when payment can be taken:
If you try and taken a payment before this date you will see the registered card option does not display as a payment option in your list:
You will only see the registered card option on the date provided. In this case the 1st June 2020:
You can now mark credit cards as invalid if the card doesn't meet validation conditions (card expired, incorrect number, insufficient funds, etc.).
An invalid credit card can be reported immediately after the reservation is made, up until midnight (00:00) on the day of check-in, in the property's local timezone.
After a credit card is reported as invalid, the booker receives an email and SMS from Booking.com inviting them to enter different, valid credit card details before a deadline. The deadline depends on when the reservation was made, relative to the planned check-in day and time.
In a booking go to the Booking.com tab. Here you can mark the credit card as invalid:
If a card has been marked as invalid three times, then the opportunity to cancel the booking appears:
You will be notified when new card details have been entered so payment can be attempted again.
If a guest doesn't show up on the planned check-in date, you can mark the reservation as "no show". This results in either a cancellation or a modification, depending on if it is a complete or partial no-show.
You can waive no-show fees, if desired. This means Booking.com will not charge commission for the reservation.
You can mark a reservation as a no-show from 00:00 (midnight, in property's local time) on the planned check-in date, up to 48 hours later, provided that:
- the status of the reservation allows modifications;
- the reservation isn't overbooked.
You reserve the right to charge no-show fees (unless waived), in line with your cancellation policies listed on Booking.com.
The booker will receive an email explaining that (part of) their reservation has been cancelled. If you did not waive the cancellation fees, the email will also instruct the booker to pay any cancellation costs outlined on Booking.com.
In SuperControl a "No-show" can be reported for all properties in a booking or for a single property in a multi-property booking by going to the Booking.com tab in a booking.
An option to waive the fees is also provided. If this is checked then no cancellation fees will be charged by Booking.com.