Help Centre

How can I download all of my SuperControl data?

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1. Go to Admin > Maintenance > Download database.

2. Tick what tables you would like to download and click Download database.

3. The next screen will run through the exporting process.
Once the creation of the file to be downloaded has completed click Download database.

Please note:
The file that is being downloaded is a Zip file.
Contained within the Zip file are a number of CSV files.
The password will be required to open these CSV files.
An email will also be sent to you which includes this password.

Exporting data from SuperControl when data contains extended characters:

When exporting reports or other data to create Excel and/or CSV files extended characters might not display correctly in the created file.
Examples for extended characters: é ñ ĝ ä ǰ ḁ ṓ

Extract the CSV files from the Zip file and before using the descriptions below how to make sure the extended characters display

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