How do I generate a voucher code?
Vouchers are the perfect way to create discounts unique for a specific group of previous and/or potential guests. Vouchers codes can be issued to a guest prior to booking, which they can use to claim the specified discount off their stay during the booking process.
Voucher Codes can also be used to issue a 'Credit Note' for customer payments on cancelled bookings, which the guest can then redeem against a future stay, whenever they choose to re-book.
N.B. Vouchers are intended to offer a discount on a booking as a marketing incentive, or as a means to allow a guest who wants to cancel their existing booking to apply their original deposit/balance amount to a new booking at a future date. It is not possible to 'sell' a voucher within SuperControl itself. Vouchers can however be generated to any value, and the voucher can then be sold via an outside platform, and so long as the code generated in SuperControl is included, the recipient can then redeem the voucher that has been purchased at time of booking.
1. Go to Vouchers/Offers > Generate vouchers.
2. A voucher code will be randomly generated for you but you can amend this to whatever you like eg. WINTER17
3. Select your voucher value. If you wanted to create a voucher code for £50 off you would enter 50 and the type of discount would be Fixed value. You can choose a percentage amount to deduct also:
4. Valid for: Choose whether the voucher is valid who are booking between a chosen date range or people whose holidays falls between a chosen date range.
Minimum nights: Select if the voucher should only be applicable for bookings that exceed a certain minimum stay. For example, if you only wanted the voucher to be allowed for over 7 night bookings then select 7.
Start date/Expiry date: Enter the date range that the voucher is valid for. If you have selected that the voucher if valid for "Booked between" and enter a date range, then it will only be valid if a guest books between that date range.
Properties: Should the voucher apply to all properties? If not, then untick the box click on the title "Properties" and manually select individual properties from the list. Hold the Ctrl key to select more than one property (For Mac users hold the Command key).
Do not apply if prices are discounted: If your already have a discount applied to your prices then tick this box to exclude this voucher from being allowed.
Expire after one booking: If the voucher code is on a first come first served basis then tick this box. If you would like to offer this voucher code to many people then leave unticked.
Owner/commission settings: (Agency users only): Select how the discounted price should calculate your owner payments/commission.
Website specific: If you have multiple websites in your account you can highlight the site that should be allowed.
Notes: Add any notes about this voucher.
5. Click Generate Voucher.
6. A guest can now enter this voucher code when placing an online booking:
N.B If sending a voucher code to one recipient from Vouchers/Offers> Generate Vouchers, note that the TAGS from your e-mail templates will not be replaced. The TAGS will only auto-populate information when you are generating a voucher code from within a booking. (Refer to video below How do I generate a Voucher within an existing booking?)
Voucher Codes Can be set-up to apply to bookings in the following ways:
If you select 'Deposit' under the "Voucher Priority" settings, then, if there is a deposit payment due AND the value of the deposit is greater than the value of the voucher, then we will deduct from the deposit first, leaving any remaining amount not covered by the voucher value due as the deposit.
If there is a deposit and the voucher is greater than the deposit, then no deposit will be due – we zero the deposit and just take a balance
If you specify 'Balance' instead, then we deduct the voucher from the balance first. If the value of the voucher exceeds the value of the balance due then we will deduct the remainder from the deposit due.
Vouchers can also be generated directly in a booking. This can be useful if, for example, a guest wishes to cancel a booking, but you wish to credit all or part of what they have already paid towards a future booking. This can be emailed to them directly, as outlined in the video instructions.
Please note our Integration with MailChimp is currently unavailable as we are working on updating this. Without the full Integration you can still filter your Supercontrol Database and export records into MailChimp to mass send e-mails. Please click here to find out how.
You are unable to do a large mailshot directly via SuperControl, however MailChimp which is a great way to send out large mailshots. See below our video on how it works: