Booking extras are optional extras that can be charged to the customer, such as bed linen, dogs, or a hamper. These extras can be set up with an optional charge or you can set booking options up with no fee associated. Booking extras gives the guest the opportunity to purchase added extras to make their stay more enjoyable, and it gives you the chance to upsell by adding goods and services to a booking.
Adding Booking extras is a two-stage process- first, you add the extra itself, and then you specify the price and quantity available for each individual property.
- To create a booking extra, go to Properties > Booking extras. Type the name for booking extra into the box provided.
- Click Next.
The Booking extras summary screen shows the following options to fill in.
Give the booking extra a distinct name, one that makes it clear what the extra is, e,g. Dog Fee.
If you want to archive a booking extra, e.g. as it is no longer required, you can set this value to No (archive).
Please note:
When a booking extra is being archived, it is being removed from all properties.
It is not possible to use this option to selectively removed the extra from specific properties.
This is the order in which you want the extras to show in your booking form.
If VAT applies to the extra, add it here.
If the housekeeper needs to be aware of the extra, tick this box. This would be applicable for e.g. a guest requiring a cot.
Fees for e.g. a booking fee should not have this option ticked, as it is not relevant for the housekeeper.
(AGENCY only)
If you set this to Yes the extra will show on the owner's booking summary.
This could be applicable for e.g. dog fees.
- Select Yes, if you would like this extra to display on your website booking process.
Select Yes to show the booking extras in the guest login (My Stay Planner). This will enable the guest to add the extra later on, after the original booking has been made.
You can select, if the payment for the booking extra is collected with the deposit, the balance, or if the amount is split between the deposit and balance.
The booking extra can also be included in the price. This means there is no additional charge for it.
Auto-remove [x] days prior to arrival
Can can have the extra always enabled. Which allows the guest to select it during the booking process, as well as afterwards in the guest login (if this option has been enabled).
It is also possible to allow guests to add an extra only up to x numbers prior to arrival, e.g. if you offer a food hamper, you might require a few days notice to arrange it. Removing the extra will provide you with the time required.
The last option is to allow the guest to select the extra only during the booking process.
Allows you to automatically add a booking extra when either a number of nights has been exceeded or when the number of nights is less than the selected number, or when the number of nights is a specific number.
This can be used e.g. for adding an extra fuel supplement or schedule additional cleaning.
Automatically add a booking extra, if the guest numbers are greater than a certain number. You can set, if this for adults, children, infants or a combination.
This can be used to add a supplement for the provision of additional beds.
It is possible to allow booking extras to be added all year, but it's also possible to offer seasonal extras, e.g. fishing rods or Christmas decorations.
Please note:
You need to set up the exact dates for when the booking extra is available in the property settings.
The can be found under Properties > Edit > select Booking extra from the drop-down menu > Go.
This allows you to group booking extra into applicable categories on the booking form and guest login. You might use a category, if there are booking extras to do with activities to food and drink. If you don't use categories, your booking options will be in a single list.
You can use the link Add/Edit Categories to create a category, if required. (The link will open in a new tab / window)
You can add an accounting code for the extra here, if required.
This can then be copied to all properties using the tick box to the right of the drop-down menu.
(AGENCY only)
You can set the date, which will be showing in the owner payment tab as the due date for this extra.
Default - This is using the settings from the owner.
For all other options the date is pulled directly from the booking data.
Use this option to set the number of the booking extra.
If you have a limited number of booking extras, e.g. you only have three cots but you have five properties, you would select the overall number available here as three.
If you do not want the guest to see a specific extra, e.g. an adjustment for high season or the number of guests, tick this box.
You will see the extra in the booking within SuperControl, but the guest will see the amoung due for the booking extra as part of the rental value.
You can set a booking extra to be added to all bookings, to only non-channel bookings or you can decide to add the booking only to the bookings for specific channels, e.g. an Airbnb commission fee.
You can upload an image of the booking extra. The image will be showing in the booking cart when guests book directly with you when they are clicking onto the link for the booking extra.
The extra, once created, will show a (0) after it initially.
This means it hasn't been allocated to any property yet.
Once you have added prices and quantities to the extra for individual properties, the number of properties associated with the booking extra will change to reflect this number.
After having created the booking extra, you need to allocate it to the properties, set the price etc.
To do that go to Properties > Booking extras > click onto the name of the booking extra.
Please note:
If you do not select All properties from the drop-down menu, and you haven't allocated the booking extra to any property yet, nothing will show.
In this case make sure to select All properties.
The amount you want to charge.
There are a number of different options how the booking extra is applied.
The most commonly used options are Fixed amount and Percentage of rent.
If required, add the VAT percentage here.
This option allows you to set up how many of the booking extra can be booked for the individual properties.
Example:
You allow two dogs. The number to select would be 2.
You provide three cots, but only one per individual property. The number to select would be 1.
This options allows you to select, if the amount for the booking extra is due with the deposit, the balance or if the amount is split 50/50 between deposit and balance payment.
Example:
A booking fee is to be collected with the deposit, then Deposit needs to be selected.
The guest can bring a dog, but you want to speak to the guest first. In this case selecting Balance might be more appropriate.
When a booking extra, e.g. a booking fee, is to be collected with all bookings, direct and channel bookings alike, a 1 needs to be entered for this option.
Depending, if you have selected to show the booking extra all year round or only for specific times in the year, you would amend the settings here.
The amount you want to charge.
There are a number of different options how the booking extra is applied.
The most commonly used options are Fixed amount and Percentage of rent.
Here you are setting up, who is getting the monies collected for the booking extra.
Please see this help centre article for details how to set these options up.
If required, add the VAT percentage here.
This option allows you to select a commission / tax code for the monies collected for this booking extra.
If you want to allocate the payment for the extra to a specific supplier / owner, you can select them here.
Within in booking, you would see a separate section at the bottom of the Owner payment tab, which will be listing this payment to the chosen supplier / owner.
This option allows you to set up how many of the booking extra can be booked for the individual properties.
Example:
You allow two dogs. The number to select would be 2.
You provide three cots, but only one per individual property. The number to select would be 1.
This options allows you to select, if the amount for the booking extra is due with the deposit, the balance or if the amount is split 50/50 between deposit and balance payment.
Or you can select for the booking extra to be part of the rental value. In this case the booking extra would show (included) in the booking's financial information in SuperControl.
Example:
A booking fee is to be collected with the deposit, then Deposit needs to be selected.
The guest can bring a dog, but you want to speak to the guest first. In this case selecting Balance might be more appropriate.
When a booking extra, e.g. a booking fee, is to be collected with all bookings, direct and channel bookings alike, a 1 needs to be entered for this option.
Depending, if you have selected to show the booking extra all year round or only for specific times in the year, you would amend the settings here.
Please note:
All changes made will auto-save.
There is no Save button to click.
When the guest follows the booking process via your website, they will be presented with the various Extras that they may choose as shown:
If you have added an Extra description and/or Photograph, these will be clickable, and will display in a further pop-up window:
