Booking extras are optional extras that can be charged to the customer, such as bed linen, dogs, or a hamper. These extras can be set up with an optional charge or you can set booking options up with no fee associated. Booking extras gives the guest the opportunity to purchase added extras to make their stay more enjoyable, and it gives you the chance to upsell by adding goods and services to a booking.
Adding Booking extras is a two-stage process- first, you add the extra itself, and then you specify the price and quantity available for each individual property.
- To create a booking extra, go to Properties > Booking extras. Type the name for booking extra into the box provided.
- Click Next.
The Booking extras summary screen shows the following options to fill in.
The table below explains all the options available.
|
Booking extra name |
The name of the extra item. |
|
Page order |
This is the order in which you want the extras to show. |
|
Default VAT % |
Enter if applicable. |
|
Show on housekeeper's reports |
If you set this to "Yes" the extra will show on the housekeeper login area. |
|
Show on owner's booking summary: (AGENCY only) |
If you set this to "Yes" the extra will show on the owner's booking summary. |
|
Show for online bookings |
Select "Yes" if you would like this extra to display on your website booking process. |
|
Show in guest login |
To add Booking extras to My Stay Planner, the guest login, make sure that 'Show in guest login' is set to "Yes". |
|
Default payment |
Choose whether you want the extra paid with your Balance, Deposit or 50/50 Split. |
|
Auto-remove [x] days prior to arrival |
This enables you to stop offering booking extras so many days prior to arrival. Certain extras might require a few days notice to arrange, for example a food hamper, so removing the extra will give you time to prepare. If you want the extra to only be available at the time of booking, select "Cannot add after booking". |
|
Auto-add when duration is |
Allows you to automatically add when a booking exceeds a certain number of days. A good example of this is to automatically add fuel costs or additional housekeeping if the booking is greater than or equal to 14 days. |
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Auto-add when guest numbers are |
Automatically add a value if the guest numbers are greater than a certain number. Add an extra cleaning fee if the number of adults + children exceeds six, for example. |
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Date restriction |
Choose whether an extra should only be enabled by an exact date range or all year round. You can amend the exact date or month settings once the extra has been added. |
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Category |
This allows you to group booking extra into applicable categories on the booking form and guest login. You might use a category if there are booking extras to do with activities, or food and drink. If you don't use categories, your booking options will be in a single list. |
|
Owner payment date |
The date when payment for the booking extra is due (AGENCY only). |
|
Quantity available across all properties |
Use this if you have a limited number of booking extras: for example, if you only have three cots but five properties. |
|
Don't itemise to guests if a default option |
Use this when the extra is included in the price. If this is ticked, and the extra is added by default, then the guest won't see it itemised in the booking. When the booking is saved the extra will still be itemised. It will just be hidden for the guest. |
|
Show on channel only |
Choose whether you want to send this to a specific channel only from the drop down menu. Please note that you can only send default booking extras to the channels. |
|
Image |
Here you can upload an image for the booking extra. |
The extra, once created, will show a (0) after it initially.
This means it hasn't been allocated to any property yet.
Once you have added prices and quantities to the extra for individual properties, the number of properties associated with the booking extra will change to reflect this number.
Go to Properties > Booking extras and click on an option name to add prices for your booking extra.
On the page for that booking extra, then select 'All properties'. A list of all your properties will appear.
Please note:
All changes made will auto-save.
there is no Save button to click.
1. Customer price
If the extra is a chargeable extra, add the price next to any property you wish to offer it for.
2. Units
You can set the price to calculate as a fixed amount, per night, per person – per week – percentage of rent, or per person per night.
3. Set the VAT rate, if applicable.
4. Agency users Only: Supplier
You can assign an extra to pay to owner – this will only show money due to the owner if there is an owner rate added. You will also see a 'Supplier' Column.
5. Max for this property
If this is set to 0, then the extra won't display for that property.
If you want it to show, there must be a max number entered.
For example, if a property allows up to 2 dogs, then the max would be 2.
6. Default
Set this to 1, if you want to apply the booking extra to bookings by default.
Depending on which bookings the extra will apply to, all these bookings will have the booking extra added automatically.
This option can be used for e.g. Booking Fees.
Please note:
ONLY default booking extras are being forwarded to channels, e.g. Booking.com or Airbnb.
7. Months
You can limit the months for which the booking extra will be available, e.g. logs in October to March.
When the guest follows the booking process via your website, they will be presented with the various 'Extras' that they may choose as shown:
If you have added an Extra description and/or Photograph, these will be clickable, and will display in a further pop-up window:
