This article describes how to add the relevant email tags to your email template in order to send the information stored in the custom fields for any property.
For general information on how to create a new template, create an email group and schedule an email, please see the referenced help centre articles below.
- Create the email template - see this help centre article - how to create a new template.
- Create a email group - see this help centre article - how to create a new email group OR
if you wish to add the email to an existing group - see this help centre article for more information. - Schedule your email - see this help centre article - how to schedule your email
- Go to Emails / Letters > Edit and click Edit to the right of the letter you want to amend.
- Select the place in the email where you want to add the information and make sure your cursor is blinking at this position.
- Click the tag icon in the icon bar.
A pop-up will open.
- Select the Booking properties tab in the pop-up.
- Scroll down until you see the section Custom form fields.
This section shows all the custom fields that have been created. They can be used for all properties. - Select the required custom field.
The respective tag will be added at the place where your cursor is in the template.
Please note:
The tag will be replaced by the actual value when the email is being generated.
What you see in the template is the tag, a place holder, which will be replaced with the specific information when the email is used/generated.
- Click Save.
The below screenshot shows the email as it will be sent to the guest.
