Help CentreIntegrations Online payment gatewaysHow do I Contact HolidayRentPayment Support?

How do I Contact HolidayRentPayment Support?

For issues relating to HolidayRentPayment payments, please contact them directly. HolidayRentPayment is available for support Monday – Friday, 08:00 – 17:00. 

Emailcustomerservice@holidayrentpayment.eu 
Website: http://holidayrentpayment.eu/en/  
Customer support team: +44 203 514 3841 (currently unavailable) 

Incoming support requests (refundsmandates, reconciliation and declines) are managed in the order received and will generally be acknowledged within 1 business day but may take 1-3 business days for resolution. 

When sending a support request, please send as much of the following information as possible. This helps cut down on resolution time if HolidayRentPayment's support team are able to immediately identify the transaction or issue in question. 

If possible, please include the following in any emails to HolidayRentPayment: 

  • Guest Name
  • Email address
  • Payment Date
  • Booking ID
  • Property Name
  • Property ID Code
  • Amount
  • Description of Error
  • Screenshots (if possible)

For further information about the HolidayRentPayment platform, please visit our dedicated web page here.

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