Please note:
For issues relating to HolidayRentPayment payments or any other issues directly pertaining to them and their service, please contact them directly.
HolidayRentPayment is available for support Monday – Friday, 08:00 – 17:00.
Website (general): http://holidayrentpayment.eu/en/
Website (support): https://www.holidayrentpayment.eu/contact/support
Help Centre: https://holidayrentpayment.zendesk.com/hc/en-us
Raise a ticket directly: https://holidayrentpayment.zendesk.com/hc/en-us/requests/new
Email (use this one): [email protected]
Email (alternative): [email protected]
Incoming support requests (refunds, mandates, reconciliation and declines) are managed in the order received and will generally be acknowledged within 1 business day but may take 1-3 business days for resolution.
When sending a support request, please send as much of the following information as possible. This helps cut down on resolution time, if HolidayRentPayment's support team is able to immediately identify the transaction or issue in question.
If possible, please include the following in any emails to HolidayRentPayment:
- Guest Name
- Email address
- Payment Date
- Booking ID
- Property Name
- Property ID Code
- Amount
- Description of Error
- Screenshots (if possible)