Please note:
You can set up the automatic holding and releasing of a security deposit against a card when using HolidayRentPayment as your payment processor.
- Log into SuperControl and go to Properties > Edit > Go > section Booking details.
- Select the radio button in front of Security Deposit.
- Add the amount you want to hold against the guest's card.
- From the Action drop-down menu select Pre-Auth default credit card
You will get the options to select the number of days prior to arrival when the security deposit is going to be pre-authorised, as well as the option to choose the number of days after the guest has departed, when you want to automatically release the money again.
- Scroll to the bottom of the page and click Save.
Please note:
There is a number of things to be aware of when holding a security deposit against a guest's card.
- A valid card must have been used by the guest for the details to be forwarded to us.
- Nobody at SuperControl has any access to the card details.
- It will only be possible to debit the amount from the card that has been authorised in each individual booking.
- The security deposit will appear as having been deducted from the guest's card.
This is somewhat misleading as the monies have only been made unavailable. The money hasn't left the card (yet). - Should you need to retain part of the money held as the security deposit, this amount will be permanently deducted from the guest's card, while the rest will become available again to the guest.