When you are holding a security against a guest's card there are several different scenarios when it comes to reservations received via Booking.com.
- - Payment processor: Opayo or TrustPayment
- Booking.com is collecting the money.
You need to contact the guest directly and ask for their card details.
You need to inform the guest that you are holding money against their card.
The security deposit needs to be set up and managed manually in the booking.
- - Payment processor: Opayo or TrustPayment
- You are collecting the money.
You can set up the security deposit manually in the booking.
You need to inform the guest that you are holding money against their card.
The security deposit needs to be set up and managed manually in the booking.
- - Payment processor: HolidayRentPayment
- Booking.com is collecting the money
You need to contact the guest directly and ask for their card details.
You need to inform the guest that you are holding money against their card.
The security deposit needs to be set up and managed manually in the booking.
- - Payment processor: HolidayRentPayment
- You are collecting the money.
The card details received from Booking.com are being used.
The security deposit is set up and managed automatically within the booking in SuperControl.
You need to inform the guest that you are holding money against their card.