HolidayRentPayment refunds the full amount to the guest. This is the amount the guest has paid to HRP.
You will be only debited for the amount HRP has paid you.
You will not be charged a transaction fee for a refund, and neither will be the guest.
A refund can take up to seven days, before it reaches the bank or building society if the guest.
In order for HolidayRentPayment to be able to refund a guest you need to have signed a Mandate. This will enable HolidayRentPayment to debit your bank account in order to pay the monies due to the guest.
Yes, you will not be able to join HolidayRentPayment without completing a mandate.
The bank disables the mandate if there is no activity within 24 months. This can also happen if you change your bank account or if you cancel your direct debit.
You can set up different bank accounts for different properties using HRP. Therefore you will only need a mandate per bank account. If all your properties use one bank account, then you will only need to do the mandate once.
When doing a refund you will receive the following error message: Need an approved signed Mandate on file to complete refund. Please contact [email protected] for further assistance.