Recent updates
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Adding an Admin booking
Updated onArticleThis article explains how to add an Admin booking. You would use this option to add a booking, if
- a customer contacted you directly and wanted to book
- you need to block off dates for any reasonAgency Agency Adding a booking manually
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Connecting to Independent Cottages
Updated onArticleIndependent Cottages is a website which has been established to fulfil three main aims:
- To allow holiday cottage owners to promote their self-catering holiday accommodation independently.
- To put the holiday maker in touch with the holiday cottage owner by providing a reliable, easy to use directory of holiday accommodation throughout the United Kingdom. Thus ultimately offering greater flexibility and choice.
- To provide a facility for promoting late availability offers for holidaymakers looking for that last minute break.
- Contact Independent Cottage first and sign up with them.
- If you want to list your properties with Independent Cottages, please first contact the SuperControl Support team using the email address [email protected].
We will enable the connection for you. - Once we have confirmed that the connection has been established, log into your SuperControl account and go to Integrations > Channel manager > UK wide > Independent Cottages.
Here you will see several URLs (website addresses).
Channels & (3rd party) Integration Channels Independent Cottages
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How do I cancel my SuperControl account?
Updated onArticleIf you no longer require SuperControl please contact [email protected].
My Supercontrol account & Troubleshooting My SuperControl account Leaving SuperControl
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Price planner - How to create a CSV file from the printable prices table
Updated onArticleYou can use the printable price table to create a CSV file, which can then be used to import the prices into another SC account.
1. Go to Properties > Edit > Price planner on the right > Go > click the Printable prices button
Using SuperControl Price Planner Prices
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Transferring existing reviews to other platforms
Updated onArticleIssue:
You have taken over a property and it has really good reviews in UpFront Review.
You are using a different system other than Supercontrol.
Issue:
You are leaving SuperControl and want to take the reviews you have received via UpFront Review to your new systemIs it possible to export the reviews and use them on your platform?
Answer:
No.
It is not possible to export reviews from UpFront Review and than use them on a different system.Channels & (3rd party) Integration UpFront Review UpFront Review
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SuperControl webinars
Updated onArticleThe support team deliver webinars designed to help you make the most of your SuperControl account.
It's easy to join one. Simply register your place, you will receive a reminder email an hour before it starts, click on the link and you can watch, listen and ask any questions you might have.
If you have any problems joining a webinar, take a look at these troubleshooting tips.
To see what's coming up next and register a place take a look at the webinars page on the SuperControl website.
My Supercontrol account & Troubleshooting Webinars SuperControl Webinars
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You can not publish your listing until you have confirmed your address
Updated onArticleIssue:
You see this error message while trying to connect a property to Airbnb.Channels & (3rd party) Integration Channels Airbnb
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What do I do if a guest hasn't received my emails?
Updated onArticleWhen sending an email manually in a booking or setting it to send automatically, the email may not be received by the guest. There may be several reasons for this.
- The email address is incorrect
- The guest's email inbox is full
- The email has gone into the guest's junk mail or spam folder
- The guest has blacklisted your email address
In the first instance contact the guest to ask if any of these reasons are the case.
If there is not a problem, check with the person(s) who is responsible for looking after your website or emails.
If there is no issue on either side, email [email protected] to ask if the email has been sent or if there is a problem on our side.
Using SuperControl Guest Communication Scheduling auto emails