Security Deposit
If you have a security deposit set up in SuperControl, this will send to Vrbo (HomeAway) and the client will be informed at the point of booking that this will be held.
Example:
Booking total is £1000
Security deposit is £200
The guest will see £1000 while booking and we take £1000 from the card provided. We also block £200 on the card, which the guest will no longer be able to use until the security deposit has been released again. For the guest it will appear as if we charged £1200.
This can cause issues when guests have a limit on their card e.g. £1000 for fraud protection.
Refundable Deposit
If you have a refundable deposit set up in SuperControl, this will be added to the total rent at point of booking.
Example:
Booking total is £1000
Refundable deposit is £200
The guest will see that they are being charged £1200 at the time of booking.
After the guest has departed and the property was checked, the £200 need to be refunded manually from within the booking.