Question:
When I try to complete the Business Verification Process, I get a request to enter my Registration number, but I am a small business owner and do not have a Registration number. I can't proceed without entering something in this field. What should I do?

Answer:
If you are a small business owner without a Registration number, you can still complete this process and access our Super Strict policies by taking the following steps:

• On the page that requests a Registration number, click "Back."
• From the resulting page, select the "No, that doesn't sound like me" option.
• Follow the flow to verify your identity.

Question:
I never had to go through this process before in order to select SuperStrict cancellation policies. Why do I have to do this now?

Answer:
For safety and security purposes, Airbnb is asking all their hosts, which are connected using external software (in your case SuperControl) to take additional verification steps, at this time. This is an essential process to help ensure that Airbnb can securely partner with the different software providers, which in your case would be us, SuperControl. Nb:  We strongly recommend that either the legal representative or business owner listed in the Business Account Verification flow verifies the Airbnb account.

Question:
Will I have to do this every time I want to select the SuperStrict cancellation policy for a new listing moving forward?

Answer:
No, you only need to complete this type of account verification once. After you have successfully verified your account, you can select the SuperStrict cancellation policies within SuperControl for any listings that you send to Airbnb.

Question:
I’ve already verified my identity with Airbnb. Why do I have to do this again?

Answer:
Airbnb is asking hosts, who are connecting to Airbnb using external software (in your case that is SuperControl) to take additional steps to securely verify their identities on Airbnb. This is to help ensure that only legitimate businesses can access our SuperStrict cancellation policies.

Question:
Can’t Airbnb just bypass this requirement for me?

Answer:
Airbnb are happy to walk you through the step-by-step verification process, so that you understand it and can ask questions along the way. However, their team cannot override this requirement, which has been implemented within the highest level of their Trust and Safety workflow.

Question:
I don’t want to share this type of information with Airbnb. Can I still create new listings and continue hosting?

Answer:
Absolutely. You are welcome to create new listings and to continue to host them, but any new listings will only be eligible for one of our more traditional cancellation policies (flexible, moderate or strict).

Question:
When I click the Business Account Verification link from the email I was sent, it just takes me to my Airbnb dashboard. Is there anything else I need to do?

Answer:
If you’ve already completed the process of Business Account Verification, or if you have started but not completed the process, you may not see the intended automated pop-up when you click the link contained in the email.
Once you’re directed to your Airbnb dashboard via the link, you may see a banner with a pink button that says, “add business account.” Clicking that button should allow you to initiate the process of verifying your business account.
If you don’t see the “add business account” link, another way to check your business account verification status is to navigate to the following page: Airbnb Homepage > Profile circle in the upper right-hand corner > Account > Settings.
Under “Company Account” you’ll see a detailed form to fill out. If it’s already complete, it’s likely you’ve already submitted the form - but it's okay to submit it again just in case. If the form has been partially filled out, please complete and submit it.