When you are processing the guests' payments directly rather than Booking.com collecting the money, the guest is adding their card details on Booking.com.
The card details are being registered by Booking.com and then forwarded to SuperControl.
In the booking you will see the anonymised card details in the Customer payments tab.
To process a payment do the following:
- Tick the box in front of either deposit or balance. Depending on which payment you want to process.
You can select both, if required. - Select the payment method. This needs to be the card forwarded by Booking.com.
You will see a list of all the payment methods you have set up in the drop down menu.
- Make sure, you have this box ticked.
If it is not ticked, the payment will not be processed correctly.
Please note:
Depending which payment processor you are using, this will say HolidayRentpayment, Opayo or Trust Payement.
- Click Save.
Please note:
The guest details, name and address, in the booking need to be the same as registered against the card.
If guest details and card details don't match, no payment will be processed. This is a fraud prevention feature.
Please note:
If there is no postcode, you can enter 0000 as a substitute into the postcode field and then click Save.
Retry to take the payment.
This does only work for Booking.com booking.
Please note:
With Opayo (SagePay) as your payment processor, a card cannot be registered, if the guest uses the quick checkout on Booking.com. We require the guest's full address details to process the card details.
Should you find a payment cannot be processed and you receive an error message, please check, if the full guest name and address details are showing in the Guest details section on the top left hand side of the History & Correspondence tab in the booking.
If there is information missing, you need to contact the guest to collect it. Add the collected data and try to process the payment again.