When you are processing the the guest's payments directly rather than Booking.com collecting the money, the guest is adding their card details on Booking.com.
The card details are being registered by Booking.com and then forwarded to SuperControl.
In the booking you will see the anonymised card details in the customer payment tabs.
To process a payment do the following:
- Tick the box in front of either deposit or balance. Depending on which payment you want to process.
- Select the payment method. This should be the card forwarded from Booking.com.
You will see a list of all the payment methods you have set up in the drop down menu.
- Click Save.
Please note:
With Opayo (SagePay) as your payment processor, a card cannot be registered, if the guest uses the quick checkout on Booking.com. We require the guest's full address details to process the card details.
Should you find a payment cannot be processed and you receive an error message, please check, if the full guest name and address details are showing in the History & Correspondence tab in the booking.
If they are not, you might want to contact the guest for the missing information and then add the card details manually in the customer payment tab.
Please note:
If there is no postcode, you can enter 0000 as a substitute into the postcode field and then click Save.
Retry to take the payment.
This does only work for Booking.com booking.