Help Centre

How do I send messages to Airbnb guests from within SuperControl?

Updated on

You can schedule emails to be sent to a guest directly from SuperControl into their Airbnb login! 

When Guests reply it will directly feed back into SuperControl - keeping all correspondence in one place.

Please note:
Due to changes made by Airbnb to the connection, the Airbnb created email address for the guest will no longer appear in Airbnb bookings.
The auto-emails will nevertheless be forwarded to Airbnb and from there to the guest. 

See our top tip below to aid better communication between you and your Airbnb guests.

Tip: Guest Login arrival info & Guest e-mail addresses

To capture real guest e-mail addresses and share arrival information with Airbnb guests from the SuperControl Guest login follow the steps below:

1. Add the guest login tag to your e-mail template in Emails/Letters> Edit. 

2. Save and then follow the steps below to set up a Scheduled Auto e-mail to go to Airbnb.

The guest will access the link from the e-mail in the Airbnb messaging portal and they will be sent to the SuperControl Guest Login Sign up page. Here they will enter their personal e-mail address and gain easy access to the My Stay Planner. The e-mail address they use to sign up will update the booking in SuperControl.

Tip:
If an Airbnb guest requires a specific or one-off reply, you should respond directly from within Airbnb.
This is due to only auto-emails can be forwarded directly from SuperControl to Airbnb.

Previous Article Setting up accessibility amenities
Next Article Understanding the Airbnb booking layout