You can schedule emails to be sent to a guest directly from SuperControl into their Airbnb login!
When Guests reply it will directly feed back into SuperControl - keeping all correspondence in one place.
Please note:
Due to changes made by Airbnb to the connection, the Airbnb created email address for the guest will no longer appear in Airbnb bookings.
The auto-emails will nevertheless be forwarded to Airbnb and from there to the guest.
See our top tip below to aid better communication between you and your Airbnb guests.
Tip: Guest Login arrival info & Guest e-mail addresses
To capture real guest e-mail addresses and share arrival information with Airbnb guests from the SuperControl Guest login follow the steps below:
1. Add the guest login tag to your e-mail template in Emails/Letters> Edit.
2. Save and then follow the steps below to set up a Scheduled Auto e-mail to go to Airbnb.
The guest will access the link from the e-mail in the Airbnb messaging portal and they will be sent to the SuperControl Guest Login Sign up page. Here they will enter their personal e-mail address and gain easy access to the My Stay Planner. The e-mail address they use to sign up will update the booking in SuperControl.
1. To enable Airbnb messaging go to Integrations > Channel Manager > International > Airbnb then click 'Manage Accounts'.
2. Click 'Authorise' on 'Messages (read)' and 'Messages (write)'.
3. You will then be transferred to Airbnb (you will be prompted to login, if you aren't already), then, in Airbnb, click 'Allow'.
1. Go to Emails/Letters > Add and set up an email template to be sent to your Airbnb guests. For help click here.
Please do not:
add pictures or HTML to your templates, as these messages will display as plain text only when sent to the guests Airbnb login.
2. Next go to Emails/Letters > Automated emails/SMS.
You may already have an existing letter group with all of your scheduled e-mails added to it for your direct bookings. If so, you can add your Airbnb letters to this or you may want to add a new group just for your Airbnb e-mails.
Click on Add new group> Add a name for your group> Select which bookings this e-mail group will apply to> Add group.
On the select option drop down menu select Add new letter> Go.
Choose your letter from the drop-down menu and click Add letter.
Select your schedule settings and ensure Delivery method is set to Send letter via Airbnb.
Please note:
Once Send letter via Airbnb is selected, you will notice fields will disappear. This is because they are no longer relevant when scheduling this sort of message to Airbnb.
Enter any additional schedule criteria if required and click Update letter (bottom right corner of the page).
If you already have e-mails set-up to go out to your other third Party bookings, you will need to add a new criteria to those existing emails so the Airbnb guest's don't receive duplicates.
The guest can log in to Airbnb, click on Messages > Messages View all
Airbnb will send you email and SMS notifications of new messages sent. You will also be notified in SuperControl via your alerts:
Tip:
If an Airbnb guest requires a specific or one-off reply, you should respond directly from within Airbnb.
This is due to only auto-emails can be forwarded directly from SuperControl to Airbnb.