Please note:
This article is only for existing Booking.com listings.
Any existing reservations on Booking.com will be imported during the integration process.
Please note:
If your properties are already listing on Booking.com, please go straight to point 3.
If you are new to Booking.com, make sure you have received and added your setup code before starting the integration process. The setup code arrives by post.
Once the code has been added, create your properties and when finished you can decide, if you want to make the property live before starting the integration, or wait until after this has been done.
When creating your properties in the Booking.com extranet you can set up a multitude of different rate plans. These would be set up under Rates and Availability > Rate plans.
You can create independent rate plans or dependent rates. Dependent rates plans are set up as a percentage of another rate plan, e.g. 10% less than standard rate plan.
Please note:
We CANNOT map dependent rate plans, only independent (stand alone) ones.
You need to have at least one rate plan set up prior to requesting the connection.
The maximum number of connectable rate plans is two.
A lot of our customers create a refundable and a non refundable rate plan, but it is entirely up to you, if you want to go down this route.
Does creating additional rate plans cause issue with my integration?
Unfortunately, yes.
We can connect only to two seperate rate plans.
If you have further rate plans set up, they will be available to the guests and you might receive bookings in SuperControl (from Booking.com) where the price is not what you expected it to be.
What should I do, if I don't want a Non-refundable rate?
You do not need to add a non-refundable rate plan, if you decide against it.
If you have originally set up a non-refundable rate plan, but then decide to no longer use it, please let us know before you delete it in the extranet.
It will prevent integration errors.
We will remove the rate plan from the connection and re-send the new data to Booking.com for processing. You can then remove it from the list of rate plans in the extranet was well.
The automated sign up tool in Booking.com allows you to request a direct connection between SuperControl and Booking.com.
The steps below give detailed guidance what you need to do in order to request the connection.
The table below shows the sequence of what will happen and needs to be done.
Select SuperControl as your Channel Manager |
Agreement | SuperControl confirmation | Booking.com confirmation | Connected |
|---|---|---|---|---|
| Access the Booking.com extranet and choose the channel manager and type of connection. | Complete all the fields and accept the terms & conditions before submitting your request. | SuperControl will receive a notification and will confirm the mapping once complete. | You will receive a notification withing the extranet asking you to confirm the connection. | The integration process is complete. |
a) Start the connection process by logging into your Booking.com extranet.
b) Click onto the Account icon in the top right hand corner of the screen.
c) Select Connectivity provider from the available options.
d) If you have never connected to any channel manager before you will see the message below.
Click Start
e) Type or select SuperControl within the search field.
f) Click Next.
Once you have selected SuperControl as the provider, you will be asked to accept the Terms and Conditions.
Select all the options from the list as required.
Please note:
In order to enable members of the SuperControl Support Team to better investigate Booking.com issues, make sure you have ticked the option to grant us access to the extranet for the property.
Please note:
Should you need to change this setting later on, e.g. re-enable access, you can do that as well.
To see, how to do this, please consult the below help centre articles:
for a single property
for editing several properties in bulk
Complete all fields and accept and agree to the Terms and Conditions by clicking on Accept.
You will receive a notification in your Extranet Inbox along with a PDF copy of your Service Agreement.
Click Accept
We (SuperControl) will receive a notification with your request and will confirm the connection when all mappings and/or changes of settings have been updated/completed.
After that, you will receive an email in your Extranet Inbox as below:
Please note:
No extra steps are needed to be taken from in your Booking.com extranet at this stage.
If you fail to receive a notification from SuperControl in the extranet within 4 days from the request date, please contact us (SuperControl) directly.
You can check the status of the request from within the Channel Manager section of your extranet.
a) Logging into your Booking.com extranet.
b) Click onto the Account icon in the top right hand corner of the screen.
c) Select Connectivity provider from the available options.
You will see the stage of the integration process like shown in the screenshot shown below
After the connection has been established, you may want to set an uplift and forward any default booking extras to Booking.com.
For details how to set up an uplift, please see this help centre article.
For details how to send your default booking extras, please see this help centre article.
If you do need to connect more properties already listing on Booking.com, please go through the steps 4 - 5 again for each individual property, which has it's own Hotel ID.