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What cancellation policy are available?

Updated on

Flexible

  • Guests can cancel until 24 hours before check-in for a full refund, and you won’t be paid
  • If they cancel after that, you’ll be paid for each night they stay, plus 1 additional night

Moderate

  • Guests can cancel until 5 days before check-in for a full refund, and you won’t be paid
  • If they cancel after that, you’ll be paid for each night they stay, plus 1 additional night, plus 50% for all unspent nights

Strict 14 with grace period

  • To receive a full refund, guests must cancel within 48 hours of booking, and the cancellation must occur at least 14 days before check-in
  • If they cancel between 7 and 14 days before check-in, you’ll be paid 50% for all nights
  • If they cancel after that, you’ll be paid 100% for all nights

Super Strict 30

  • Guests must cancel at least 30 days before check-in to receive a 50% refund for all nights
  • If they cancel after that, you’ll be paid 100% for all nights

Super Strict 60

  • Guests must cancel at least 60 days before check-in to receive a 50% refund for all nights
  • If they cancel after that, you’ll be paid 100% for all nights

Firm

  • To receive a full refund, guests must cancel at least 30 days before check-in
  • If they cancel between 7 and 30 days before check-in, you’ll be paid 50% for all nights
  • If they cancel less than 7 days before check-in, you’ll be paid 100% for all nights
  • Guests can also receive a full refund if they cancel within 48 hours of booking, if the cancellation occurs at least 14 days before check-in

Benefit from this cancellation policy:
Hosts have seen an uplift in conversation of an avg 20% vs normal Strict or Super Strict policies, if booking were made with longer lead time (30 days +) 

Please note:
Changes to your cancellation policy will only be applied to new bookings made after the policy change. Existing booking won't be affected.

The image below demonstrates, for example, the timeline for the Moderate policy:

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