The booking summary auto-response is generated once a guest places an online booking. The guest will receive an automatic booking summary itemising what they have booked.
Please note:
There is no link for card payments in the initial booking summary.
The booking summary in any auto-scheduled email will have the link enabling the guest to pay directly by card.
See an example below:
Please note:
You cannot edit the main booking summary table that is generated. However, you can add additional text to the footer of the summary if you want to add extra information and include a copy of your logo at the top.
See below for further information.
1. Go to Emails / Letters > Booking summary customisation.
2. To include a copy of your logo click Choose File and find the logo on your computer to upload.
3. Further down this page there is a Footer section. To add additional text to your summary add it here and it will display at the bottom of the booking summary email sent to the guest.
How do I change the standard text that displays at the top of each booking summary auto-response?
The following text is displayed by default on every booking auto response sent to the guest:
Thank you for submitting your booking request. We will review your request and will contact you shortly to confirm the booking. Please print this page for your records together with your unique booking request number. Please note that all bookings are provisional until confirmed in writing.
1. To change this to your own custom text go to Emails / Letters > Add.
Please note:
If you need to amend the text used already, you simple need to amend the existing text, by going to Emails / Letters > Edit > Edit to the right of the template.
2. Enter a letter name eg. Booking summary text.
3. In the text field enter your new text:
4. Scroll to the bottom of the page and tick this box:
5. Click Save.
In the list of templates you will see this notification.
Editing the Footer of the Booking Summary
If you accept payment by Bank Transfer, it is a good idea to add this to the Footer of your Booking Summary.
Since guests receive the Summary by email after placing their booking, including BACS details will allow those who have chosen to pay by Bank Transfer to do so in a timely way.
If you accept International Bank Transfers, it may be a a good idea to include your IBAN/SWIFT/BIC codes.
- Go to Emails/Letters > Booking summary customisation > section Footer.
- Add you bank details
- Click Save.
Editing the Header of the Booking Summary to add property-specific information
You can add property specific information, which will be showing directly underneath the property name in the booking summary.
This allows you to make guests aware of things which are unique for the property they booked.
- Go to Properties > Edit > select Booking extras to the right of the property > Go.
- Scroll down to the section Rental / pricing notes.
- Add the text you want to appear just below the property name.
- Click Save.
Please note - Agency only
You can copy this text to all properties and/or all properties of this owner's properties.
Once added, this information appears as shown in the screenshot below:
Should you need to delete or amend the text, simply use the steps above again.