Please note:
Ensure you have your letters set-up first before you try to schedule them.
See this help centre article how to set up letter / SMS templates.
1. Go to Emails/Letters > Automated emails/SMS.
2. Click Add new group, enter a Group name eg. “Guest emails” and select how they should automatically apply and click Add group.
All Bookings: the email will apply to all bookings.
Property Group Bookings: the email will only assign to selected property groups.
Property Bookings: the email will only apply to selected properties.
3. After the new group has been created select Add new letter > Go.
4. Select your letter e.g. Key code reminder then click Add letter.
5. You will then be automatically forwarded to the page to schedule the SMS.
Tip: Assuming you would want to send the key code on the day before arrival, then your schedule settings would like something like this:
Please note:
The Delivery method selected needs to be Send letter via SMS
Tip: If you want to send an SMS that is sent on a specific day, a e.g. balance reminder to be sent 42 days before arrival, but only if the balance remained unpaid at that point in time, you would set it to be sent by sheduled date. The setting would then be looking something like this:
6. Select the recipients.
7. Click Update letter.
8. To add additional letters to be sent via SMS to the same group repeat the process above.