Please note:
In order to schedule an email to be sent to owners when a booking has been received, please first create an email template, and an email group if required.
- Go to Emails/Letters > Automated Emails.
- Add cancellation email template to an email group.
Please note:
If you want to create a dedicated cancellation letter email group, please see this help centre article for how to create a new letter group.
- Select Show letters in the Select action drop-down to the right of the letter group
- Click Go.
- Tick Edit.
- Amend the type of booking the email should be sent for, e.g. do owners need to be notified when an owner booking has been added?
- Schedule the letter as per the settings shown in the screenshot below.
Please note:
With the above settings the owner will not be informed when an owner booking has been placed.
The financial details of the booking will be appended. If you don't want your owner to see the financial details, please make sure to set this option to No summary.
- In the section headed Recipients further down the page, make sure that only the owner has been ticked as recipient.
Otherwise you might get several notifications for the same cancellation.
Please note:
If alternative emails have been set up for an owner, you can select to also notify these recipients.
- Update letter in the bottom right hand corner.
In order to apply these changes to existing bookings, please see this help centre