Please note:
In order to schedule an email to be sent to owners when a booking has been cancelled, please first create an email template, and an email group, if required.
- Go to Emails/Letters > Automated Emails.
- Add cancellation email template to an email group.
Please note:
If you want to create a dedicated cancellation letter email group, please see this help centre article for how to create a new letter group.
- Select Show letters in the Select action drop-down to the right of the letter group
- Click Go.
- Tick Edit.
- Amend the type of booking selection, if required, e.g. do owners need to be notified when an owner booking has been cancelled?
- Schedule the letter as per the settings shown in the screenshot below.
- In the section headed Recipients further down the page, make sure that only the owner has been ticked as recipient.
Otherwise you might get several notifications for the same cancellation.
Please note:
If alternative emails have been set up for an owner, you can select to also notify these recipients.
- Update letter in the bottom right hand corner.
In order to apply these changes to existing bookings, please see this help centre