1.Navigate to the booking, you want to add a guest rating to
If you know the booking number, you can enter this in the booking number search in the top right of the SuperControl pages.
You can also go to Bookings > Grid view. Once you load your grid, click on the booking to take you into the main area for that booking; or you can go to Bookings > Search bookings and use the filter options to find your booking.
2. Ensure you have customer ratings set-up (see "How do I add a customer rating" ) then within the booking click on the Rating tab.
3. Select a rating and Save.
Please be aware:
If you are using the rating Blacklisted, the rating is automatically allocated to any subsequent booking with the same email address or postcode.
If you are collecting the money for Booking.com reservations and have blacklisted a guest which has used e.g. the postcode 0000, any subsequent booking.com reservation using this same postcode, will also, rightly or wrongly, be showing as blacklisted.