Recent updates
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How to correspond with guests in a booking from Booking.com
Updated onArticleOnce a booking is placed on Booking.com, you will receive a notification from Booking.com that you’ve had a new booking.
Any correspondence with the guest can be scheduled from within SuperControl directly.
See this help centre article for information how to schedule emails to guests.You should then correspond by email to the guest within SuperControl, the way you would if it was your own booking e.g sending balance reminder email.
Channels & (3rd party) Integration Channels Booking.com
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How to Record a Payment or Refund made by Bank Transfer, Cheque or through an External Card Machine?
Updated onArticlePlease note:
If you took a payment for a booking via Bank transfer, Cash, Cheque or an External Card Machine, and need to record the payment or refund of this payment, in part or in full, within the booking, please follow the steps below.You can also use these instructions if you need to record in a new booking a payment made on a previous booking (by BACS, Card etc.).
Bookings Managing Bookings Making a Payment in a Booking
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How do I add/edit my manual pricing?
Updated onArticleThis article applies only if you choose to price your properties manually.
If you want to set up automatic and dynamic pricing instead, you can integrate with either Beyond or Pricelabs.
For more information about Beyond, use this link. For PriceLabs please us this help centre link.Adding Pricing and Short Breaks is a key part of configuring your account. These settings tell the system what to quote when guests search for specific dates, as well as defining the minimum and maximum length of time they may stay from any particular arrival date.
Using SuperControl Price Planner Prices
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Where is the option to apply an uplift?
Updated onArticleScenario:
When setting up the full content (API) integration with Booking.com, there is no option to set up an uplift.Answer:
Once the integration with Booking.com has been established and a Hotel ID and Room ID have been added to the channel manager page, the option to apply an uplift will become available.
Go to Integrations > Channel manager > International > Booking.com.Channels & (3rd party) Integration Channels Booking.com
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How to disconnect a property from booking.com
Updated onArticlePlease let us know when you are disconnecting a property, so that we can make the necessary amendments to the system at our end as well.
Channels & (3rd party) Integration Channels Booking.com
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Applying special offers to Premier Cottage properties
Updated onArticlePlease note:
Special offers need to be created in SuperControl and then allocated to the properties in the Premier Cottages Portal.
Please see this help centre article for information how to set up a discount in SuperControl.Channels & (3rd party) Integration Channels Premier Cottages
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How can I add special pricing?
Updated onArticleSpecial pricing allows you to create custom arrival days for a specific length of time without the need to amend the main settings of your price planner. This feature is useful for periods such as Christmas and bank holidays.
Using SuperControl Price Planner Prices
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How are prices calculated in each pro-rata setting?
Updated onArticleThis setting comes into action if you have a guest book a stay for dates that cross-over two price bands within your Price Planner:
Using SuperControl Price Planner Prices