Handling monthly payments can be complex, especially with different fees going to various stakeholders. SuperControl offers tools to help streamline this process.
Recommended Payment Process:
- Pay Owners
Go to Agency > Commission Statement to view what’s owed to each owner. You can double-check bookings in the statement or in the Owner Payments tab of each booking.
- Pay Suppliers
If any owner deductions are linked to suppliers, pay those next. Access supplier statements via Agency > Edit Suppliers/Statement.
- Pay Your Commission
Once owners and suppliers are paid, pay yourself the commission earned. This is found in Agency > Commission Statement > View Payments.
- Reconcile with Bank Statement
After all payments are marked off, match them with your bank statement using the Bank Reconciliation report under Agency > Reports > Bank Reconciliation.
For a detailed walk-through, check out our video below.
FAQ
This usually happens because:
- Filters or settings might be slightly different between the two views.
- Supplier deductions may be included in one but not the other.
- Booking status (e.g. provisional or cancelled) might affect what’s shown.
- Manual changes or adjustments could be applied to one report.
- Commission calculations might be handled differently across reports.
Do you have 'owner payment date' selected as your date filter option?
If one report uses holiday arrival date and the other uses owner payment date, the results will differ.
To get accurate totals for your month-end payment run, always use the owner payment date—this ensures payments match the owner's settings.
If both reports use the same filters and still show different amounts, there may be a payment issue. In that case, please submit a support ticket so we can investigate.
Right now, you can only add expenses (like cleaning) to guest bookings.
If you need to charge expenses for owner bookings, you’ll need to add them manually to the owner’s statement.
Tip: Include the booking number in the caption or payment reference so you can link it to the correct booking.
We’re working on a feature to let you apply scheduled expenses to owner bookings—stay tuned!
You can use the 'split' button next to the payment in the Owner Payment's tab if you need to split an owner payment. Have a look at the video to learn how to use this:
No — if you pay a supplier through their statement, the payment will only appear in the supplier’s statement, not in the owner’s.
Also:
- Once a supplier is paid, you can’t edit those related expenses in the owner’s statement.
- And vice versa — if an expense has already been included in the owner payment run, it can’t be edited in the supplier’s statement.
Some fees—like Booking Protect or other hidden charges—aren’t shown in the report.
How to fix it:
You can add a custom payment to subtract these fees from the report manually.
Check out the article below to learn how to do this.
How can I adjust my reconciled bank balance?
If you are using HRP (Yapstone) as your payment processor, we are working on a new platform that will display the fees in your bookings.