This method of processing a cancellation is useful when: 

- The guest has made a part payment
- The guest is not being refunded

- The owner hasn't been paid
- Commission has been taken from the paid deposit and pay the balance to the owner

When to use the cancellation Fee (AGENCY ONLY)

This method of processing a cancellation is useful when: 

- When the guest is not being refunded
- When the owner is not being paid

What to do if you need to claim funds back from the owner for cancelled bookings where the owner has already been paid. (AGENCY ONLY)