Setting up your enquiry form
1. Go to Admin > Website integration > Enquiry form wizard.
2. Click Create new enquiry form.
3. Enter a name for your enquiry form and select the Site ID for the website the form is going to be used on:
Please note:
Most customer will only have one SiteID as they only have one website on which they market their properties.
Should you have several websites on which you market a selection of your properties, it is important to choose the correct one here. Otherwise the enquiry form will try to pull information for properties which are not associated with the SiteID resulting in issues, e.g. enquiries not being created
4. There are some information that will be collected by default and must be added by the guest.Title
- First Name
- Last Name
- Email Address
- Telephone
Within your Form designer, you can select additional details you want to collect, and also choose whether you make these details compulsory to be completed:
The following options can be enabled, so that the guest sees them, depending on your requirements.
If you want to make specific information a required field, meaning it is mandatory for the guest to fill it out, tick the box in front of Check if you want the field required.
With this option selected you can gather details regarding the address of the guests.
A phone number must be provided by the guest by default, but you can also specify that a mobile and/or alternative contact number needs to be provided.
This section lets you gather information about the preferred arrival and departure time, the number of adults, children and infants and which property/properties the guest is interested in.
This field enables the guest to write any requirements, questions etc. they might have and forward them to you.
You can display a drop-down menu from which the guest can/needs to select where they have found you.
All sources that have been created under Bookings > Booking sources will be showing in the drop-down menu.
Please note:
You will not see the entries for the drop-down when enabling this option here.
If you need to check, which sources you have already created, please go to Bookings > Booking sources,
Please note:
If you have set up neither custom form fields or subscription options, the boxes in front of these will not be selectable.
Click onto the link provided to set them up, if required.
Any custom form fields that have been created will be showing in this section.
You can't select with one is showing though. You would need to change the option where to show them in the setup of the individual form fields.
The same goes for, if an option is mandatory or not. This is also directly set up within the form field settings.
When you have set up the option for your guest to opt in to be contacted by you with communications, e.g. emails, letters etc. apart from anything booking related, you will be sending your guests.
You can select which subscription options to include, if you have set up different ones.
An anti-span check will be added automatically to the form, which is mandatory.
This will add an I am not a robot box the guest needs to tick. the idea behind is to make sure you are dealing with a human that is filling out the form.
You can preview your enquiry form by clicking onto the Enquiry form preview button.
A pop-up is opening, allowing you to see, how the enquiry form would be looking for the guest.
5. Click Save Form when you are happy with the form.
How to add your enquiry form to your website
1. Within the enquiry form wizard click on "Widget code" and select the key for your chosen enquiry form:
2. Click "Send code in mail". This will open up your emails with the widget code already copied in. If you send this widget code to your web developer then they can implement the widget code to the chosen pages on your website.
Useful tips
You can set up multiple enquiry forms. Perhaps you would like an enquiry form to collect as much information as possible , and then elsewhere on your website only collect the minimum information.
If you only want your enquiry form to relate to one property only you can tick "Show only one property in "Property of interest" box:
