To create additional enquiry status options go to Enquiries > Enquiry status

2. From this page you will have 5 locked statuses that will be present. However, you can create additional statuses which you can choose to edit, disable or delete at any stage:

3. The locked statuses and any enabled custom statuses will then show in the various status selections for enquiries such as Enquiries > Add,  Enquiries > Edit and Enquiries > Follow up reminders: