In the past it was possible for travel agents (real life people making bookings for their customers) to add bookings to SuperControl.
To make sure they received their commission the agent feature was added to SuperControl.
Nowadays the main source of bookings, which are not taken directly, are booking platforms, also called channels. These are the so called Online Travel Agents (OTAs) such as Booking.com or Airbnb.
Agents for channels are being created automatically by the system. You do not need to set them up.
If you need to set up an agent to e.g. calculate and show commission for e.g. a marketing platform you are connected to, you can do this directly in SuperControl.
- Go to Admin > Agents > Add agents.
Depending on the agent adding bookings using the Agent login, https://secure.supercontrol.co.uk/agents, or not, please select the appropriate section below.
- Add in as much information as required in the Contact details section.
Make sure that you enter an email address and password. Otherwise the agent will not be able to log in to check their commission due.
The name might be sufficient, and it is not compulsory to enter data into all the fields.
Default commission percentage
Enter the percentage you pay the agent for their services.
Please note:
It is not possible to set a fixed amount, only a percentage.
VAT percentage on commission
If you have to add VAT onto the commission, enter the percentage here. The system will add the amount due for the VAT automatically to the commission showing in the booking.
Commission includes VAT
If the VAT is already included in the default percentage you have set up, you need to tick this box.
Otherwise VAT would be added twice to the commission.
Deduct from customer payment
You can decide, if the agent commission needs to be shown as being deducted from the amount the guest pays you directly, or not.
Which option should be selected depends on how you are paying the commission to the agent.
If the agent is collecting the money on your behalf form the guest, deducts their commission and then pays you the rest, you should select Yes from the drop-down menu.
In the financial details of a booking the agent would be showing as a negative amount directly under the Full rate.
Airbnb is a classic example of an agent collecting the money from the guest on your behalf. They deduct their commission from the received amount and then forward the rest to you.
If you are processing the money directly and are invoiced by the agent at a later date, you need to have a record in each booking in regards how much the agent is going to invoice you for.
In order to show the agent commission at the appropriate place within the financial details of the booking select No from the drop-down menu.
The commission will be deducted from the Total rent figure. You will see the amount due from the guest, the deduction of the agent commission and also how much turnover the booking has created for you under Property profit.
Default commission percentage
Enter the percentage you pay the agent for their services.
Please note:
It is not possible to set a fixed amount, only a percentage.
VAT percentage on commission
If you have to add VAT onto the commission, enter the percentage here. The system will add the amount due for the VAT automatically to the commission showing in the booking.
Commission includes VAT
If the VAT is already included in the default percentage you have set up, you need to tick this box.
Otherwise VAT would be added twice to the commission.
Deduct from customer payment
You can decide, if the agent commission needs to be shown as being deducted from the amount the guest pays you directly, or not.
Which option should be selected depends on how you are paying the commission to the agent.
If the agent is collecting the money on your behalf form the guest, deducts their commission and then pays you the rest, you should select Yes from the drop-down menu.
In the financial details of a booking the agent would be should as a negative amount directly under the Full rate.
Airbnb is a classic example of an agent collecting the money from the guest on your behalf, deducts their commission from the received amount and is then forwarding you the rest.
If you are processing the money directly and are invoiced by the agent at a later date, you need to have a record in each booking in regards how much the agent is going to invoice you for.
In order to show the agent commission at the appropriate place within the financial details of the booking select No from the drop-down menu.
The commission will be deducted from the Total rent figure. You will see the amount due from the guest, the deduction of the agent commission and also how much turnover the booking has created for you under Property profit.
Deduct from Commission
There are five options to choose from. Depending how you are deducting the agent commission, select the appropriate one.
Please note:
All examples below have been calculated without taking VAT into consideration.
The commission is not itemised in the booking and when the owner payment is being calculated, it is ignored.
The full amount of the agent commission is deducted from the agency commission.
This means that the agency is absorbing the cost in full.
The owner payment and agency commission are calculated on the Full rate.
The owner payment and agency commission are being calculated as follows:
The owner payment will be calculated on the Full rate.
The agent commission will also be calculated on the Full rate.
In the below example is the commission percentage 15% and the agency commission 20%.
The calculated £300 for the agent commission will be deducted from the amount calculated for the agent commission.
This setting will calculate any agent commissions first, deduct them from the Full rate, and only then calculate the owner payment and agency commission.
In the below example is the commission percentage 15% and the agency commission 20%.
The Total rent will be divided between the owner payment and agency commission depending on the agency percentage taken.
The agency commission will be calculated on the Full rate.
The agent commission will also be calculated on the Full rate.
In the below example is the commission percentage 15% and the agency commission 20%.
The owner payment is calculated as follows:
This options allows you to choose, if the agent commission will be showing in the booking summary, which is e.g. send to the guest, or not.
