This self-led Health Check is designed to help you review your account setup, ensuring it is optimised for your needs while making the most of the features available.
By following this step-by-step process, you will:
- Ensure your account is configured correctly for maximum efficiency.
- Discover tools and features that can enhance your workflow.
- Learn best practices for managing your SuperControl account effectively.
We’re excited to support you in working smarter, streamlining your processes, and unlocking the full potential of your SuperControl account. Let’s get started!
Health Check Process:
1. General Settings, Details and other important settings:
- Admin > Terms and Conditions: Check that your booking terms and conditions are accurate and up to date
- Admin > Subscription options: Ensure your subscription options are up to date, and test them on your booking form
- Admin > Address book > Do you have any suppliers that you would like to include in automated emails?
- Admin > Housekeepers: Could you benefit from setting up login for your housekeeper/cleaner to allow them to track arrivals/departures easily?
2. Properties & Prices:
- Have you considered exploring the benefits of Dynamic Pricing?
- Properties>Edit>Settings: Could you better configure your Pricing Settings and short breaks in the Price Planner?
- Properties > Booking and enquiry form fields: Could you use these to collect additional information from guests?
- Properties > Custom fields: Could you benefit from creating a custom field for property-specific codes or other information?
- Properties>Copy prices/copy short breaks: Were you aware of this feature, allowing you to copy from one year to another?
- WEBINAR: Navigating Supercontrol's Price Planner
3. Extras, Bookings & Payments:
- Have you tried following your own guest booking journey recently? Try placing a test booking as if you were a guest
- Could you consider adding any options/extras for your direct bookings- for example for a booking fee, dogs or firewood?
- Could you benefit from increasing/decreasing your refundable/security deposit amount?
- Are you aware that you can generate the T&C's link on Admin bookings?
- Are you aware of how to add custom Extras AFTER the booking is placed?
- Are you aware of how to add Housekeeper notes to a booking and impersonate the housekeeper to ensure you see these notes?
- WEBINAR: Mastering Supercontrol Booking Management
Emails, SMS messages & Reviews:
- Have you explored the various ways that you can communicate information to guests during the booking journey?
- Have you carefully considered your automated email sequence? Could you make any useful additions or improvements to your current emails?
- Could you include any attachments to be sent with your automated emails?
- Why not set-up UpFront Reviews, to gather reviews from your direct booking guests?
- WEBINAR: The Power of Auto Communication.
- WEBINAR: Make the most of Upfront Reviews.
Reporting & Statistics:
Marketing & Third Parties:
- Are your current Marketing Channels, Agents and Third-Party listings working well for you? Run the Booking Sources report to find out
- Are there any other third party sites that might help promote your business to new guest sectors?
- Can you better use your SuperControl data to market yourself to new and repeat guests?
- Why not consider creating a voucher code to incentivise direct re-bookings and repeat guests to include in your 'Thank-You' Email?
Guest Login:
- Could your guest experience be enhanced by creating a Guest Login?
- Insert a video from Youtube in your Guest Login
- Make any booking extras you offer available in the Guest Login to allow guests to add them post-booking
- Use the guest login to impersonate a guest and preview how your Guest Login looks
- WEBINAR: Get started with Supercontrol's Guest Login.