Help CentreGetting started Admin SettingsHow do I add/edit my terms and conditions?

How do I add/edit my terms and conditions?

These are the Terms & Conditions your customers must accept when booking online. The guest cannot submit their booking without ticking to accept your terms and conditions. You can save your Terms and Conditions, Cancellation Policy, and Privacy Policy here. 

Adding Terms and Conditions

To add Terms and Conditions, go to Admin > Terms & Conditions. When you have added your Terms and Conditions ensure to press "Update" at the bottom of the page. Note that you do not need to add a privacy policy as this is already in place for you, however you can use your own privacy policy if you prefer to.

If you have more than website on which your properties are listed, you can enter site specific Terms and Conditions by selected the respective site in the drop-down menu next to Site Select:

Note: If copying/pasting you should always use the "Paste as plain text" area. This will remove any bad coding that may be transferred from another program.

It is important that you include a clause in your Terms and Conditions to clarify that bookings made through the online booking system are provisional until confirmed.  A contract shall only arise when your booking is subsequently confirmed in writing via a letter of confirmation sent to you by email or post.

Where do my Terms & Conditions appear in the Booking Process?

Your Terms & Conditions will appear as a compulsory tick-box at the bottom of the Booking Form pop-up. The guest must tick to agree to them in order to place their booking via your website calendars. 

The text 'Terms & Conditions' is clickable, and will, if clicked, open a tab with the full text of your T&Cs for the guest to read.

If the guest fails to tick the box, they will be unable to proceed any further. This means that, if a guest places a booking via your website, you can be assured that they have agreed to your T&Cs.

Cancellation policy

If you have a Cancellation Policy in your Terms and Conditions, make sure to cover what happens to any monies already taken. You should specify how and when the guest needs to contact you regarding loss of deposit, part or full payment.  

If you are planning to use the Channel manager, please paste the Cancellation Policy and Privacy Policy into the section "plain text". SuperControl will use these plain text sections when it sends out the Privacy Policy or Cancellation Policy via the Channel manager.

When you put a cancellation policy in place, this will show as an additional link on the booking page, so that, when a guest ticks to accept your terms, they clearly also accept the cancellation policy, if you have one in place. If there is no cancellation policy added then the Terms & Conditions link only will display.

Can I hide my Terms & Conditions in the Guest Login?

Yes, you have the option to stop the Terms & Conditions from appearing in the Guest Login, using a check box under Admin- Terms & Conditions. 

How to restore previous versions of terms and conditions

1. Go to Admin > Terns & Conditions > click onto the T&C heading

2. This will give you a list of all previous versions.
    Select the one you want to restore.

Please note that all text will be restored in lower case.
You will need to check the text and re-format as required.


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