Simplify Changeovers with Housekeeper Logins
Give your team instant access to arrivals, departures, setup notes, and printable reports.
This will help them to manage their own schedules, and also allows you to share key information with them (for example how beds are to be made-up), and they can run their own printable reports for any date range that they may wish.
- Go to Admin > Housekeepers > Add Housekeepers.
- Add your housekeeper’s details by creating a login with their email and a unique password. (You can view further down on this page how to send their login details) This will give them access to their own Housekeeping area. For security, make sure you choose a password that isn’t used anywhere else and keep it just for housekeeping.
Send email alerts - this will automatically trigger a notification email to a housekeeper once a booking has been placed. It will include limited details of the booking (booking number, lead guest name, number of people, property, booking status and dates).
Send email alerts when bookings are cancelled - this will trigger an email to the housekeeper once a booking has been cancelled.
- Scroll down the page and select to Show or Hide certain parts of a guests booking if it is not needed
- Click Save.
Please be aware!
⚠️ Warning:
If you hide provisional bookings, your housekeeper will not see them. This may cause properties to be missed.
Check your settings to ensure all relevant bookings show in their reports.
AGENCY only:
It is also possible to add your Housekeeper as a supplier.
- Go to Properties > Edit > Go.
Tip:
Make sure you have the toggle for the advanced options move to ON.
Otherwise the section for the housekeeper will not display.
- Scroll down to the heading Housekeeper and click on the housekeeper you wish to choose for this particular property.
- Scroll to the bottom of the page and click Save.
TIP:
If you need to allocate multiple housekeepers to a property, hold down the Ctrl button and click each housekeeper name (if using a Mac select the command key whilst clicking on the housekeeper names).
- Go to Admin > Housekeepers > Edit housekeepers.
- Click Edit next to your housekeeper and ensure you have an email address and password entered:
Please note:
Your housekeepers will login via a different URL from your own Admin Portal.
The Housekeeper Login URL is: https://secure.supercontrol.co.uk/housekeeping
3a. If these details are not added, enter them and click Save.
Then tick Send login details to housekeeper via email, scroll to the bottom of the page and click Save again.
3b. If the housekeeper email address and password is already entered then just tick Send login details to housekeeper via email, scroll to the bottom of the page and click Save.
- The housekeeper will then be sent an email like this:
TIP:
Housekeepers can see notes added to particular bookings. This allows you to communicate with them easily to pass on important information. Click here to find out more.
If your housekeeper wants to see their changeovers in a calendar view, you can send them an iCal link. They can add this to Google Calendar (or any similar online calendar).
How to set it up:
- In SuperControl, go to Integrations > Admin tools > iCal feed.
- Click the For Housekeepers tab.
- Find your housekeeper’s name and copy the link beside it.
- Share this link with them — it will show a live feed of arrivals and departures for all the properties they manage.
