Yes.

During the joining process you will be required to fill in a mandate.
Without a completed mandate you will not be able to join HolidayRentPayment (HRP).

Should you find that your mandate has been disabled by your bank (the bank, who holds the account used in connection with having HolidayRentPayment (HRP) process money on your behalf), this was most likely due to no activity within the account within the last 24 months.

If you have cancelled your direct debit with HolidayRentPayment (HRP) or have change banks without informing HRP, they will no longer have access to your account, resulting in no activity regarding HRP any longer.

It is possible to use a different bank accounts for each property in SuperControl.

As each bank requires their own mandate, you will need to fill out as many mandates as you are using banks.

Examples:
- there are three properties
- they are all using the same bank account
-> you need to fill out only one mandate for the one bank you are using

- there are three properties
- each property is using a different bank account
- all accounts are held by same bank
-> you need to fill out only one mandate for the one bank you are using

 - there are three properties
- two properties are connected to the same bank account
- one property is connected to a different bank account
-> if all accounts are held against the same bank, you need to fill in one mandate
-> if the two accounts are held by different banks, you need to fill in a seperate mandate for each bank

- there are three properties
- each property is connected to a different bank account held by a different bank
- you will need to fill in three mandates, one for each of the separate banks

Should you need to review and/or update you mandate you will see an error message when trying to process a payment.

Error message:
Need an approved signed Mandate on file to complete refund.

Please contact [email protected] for further assistance.
We at SuperControl are unable to advise or assists in this situation.