From sign up to being booking-ready onboarding is the setup phase of SuperControl. It’s where our dedicated team support & guide you with getting your account ready to take bookings.
- After your contract is signed and invoice is paid, you’ll receive:
- Your SuperControl login details
- Instructions to access your onboarding plan.
- You’ll then have a Planning Call with one of our Onboarding Team to agree on timelines and next steps.
Beginning Your Setup
- You’ll get an email with your login details, Planning Call info, and a link to your personalised Monday.com board.
- Monday.com is your step-by-step setup task list. To access it, click the email prompt 'accept', enter your name, and create a password.
- Links to Help Centre articles are built into your task list and in your SuperControl account, so you always have help at hand.
Please see this article on how to use Monday.com; Using Monday.com To Set Up SuperControl.
Getting Help During Onboarding
- Our Onboarding Team is available Monday to Friday, 9:30am–4:30pm.
- The quickest way to reach us is by using the speech bubbles on your Monday.com board. We aim to reply within 15 minutes.
- If you need extra support, you can book a 1-to-1 call via your advisor’s Calendly link (shared in your Monday.com board).
What Happens After Onboarding?
Once your calendars are integrated into your website and any third-party channels are connected, you will receive an email detailing the wider support available.
Your journey with SuperControl doesn’t end once your setup is complete—our friendly Support Team is here to assist you with any questions or guidance you need as you continue to grow and optimize your system.
