What Is Onboarding?
Onboarding is the setup phase of SuperControl—the process of getting your account fully configured and ready to take bookings. Until your setup is complete, you’ll be supported by our dedicated Onboarding Team, who are there to answer your questions.
Getting Started
When you choose SuperControl, the Sales Team will schedule a Planning Call with one of our Onboarding Team. They will also provide the Onboarding Team with a detailed handover, outlining everything discussed during the sales process and the date you are aiming to have your setup complete.
Once your contract is signed and your invoice is paid, the Onboarding Team will send you your SuperControl login details along with instructions on how to access your onboarding plan for you to begin setting up.
Beginning Your Setup
The Onboarding Team will email you with your SuperControl login details and instructions on how to access your onboarding plan. This email will also include a reminder of the date and time of your scheduled Planning Call.
As part of your onboarding journey, you will be assigned a Monday.com board, which will guide you step by step through setting up your system. Be on the lookout for an email from Monday.com—it's important to use the prompt within this email to access your own onboarding plan. This will then ask you to enter your name and create a password, giving you access to your personalised onboarding plan. We have a helpful article, explaining how Monday.com is used during the setup.
Your Onboarding Instructions
Our online checklist will guide you through all the stages of setting up your account. This checklist is managed using Monday.com.
Set-up is done with the assistance of our library of Help Centre articles. You will find links to these in your Monday.com checklist, as well as at the top of the pages within your SuperControl account.
Getting Help During Onboarding
Our Onboarding Team are here to help you Monday to Friday.
If you have any questions or require any further assistance you can get in touch with the Onboarding Team by messaging through your Monday.com board speech bubbles. Our inbox is managed 9:30am-4:30pm and to help you maintain momentum, the team aims to respond within 15 minutes of your enquiry.
If you do require specific help during your set-up, where a one-to-one call would be appropriate, this can be done remotely using screen sharing software. This should be booked via Monday.com using your onboarding advisor's Calendly link which will be provided to you within parts of your onboarding plan.
What Happens After Onboarding?
Once your calendars are integrated into your website and any third-party channels are connected (if applicable), you will receive an email detailing the wider support available.
Your journey with SuperControl doesn’t end once your setup is complete—our friendly Support Team is here to assist you with any questions or guidance you need as you continue to grow and optimize your system.
