- First please make sure you have an up to date mandate on file. You can do this by going to Integrations > Online Payment Gateways > HolidayRentPayment > Application Form, scroll to the bottom, you will see a link. Select the link and download the form to see if the bank details they have on file are correct.
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If this is correct, you can skip to the next step. If this is incorrect, you can contact HolidayRentPayment for a new mandate per email via [email protected]
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Go to the booking. You can do this by either entering the booking number in the top-right search function in SuperControl, selecting it from Bookings > Grid view, or using Bookings > Search bookings with the filter options.
- Next to a HolidayRentPayment transaction click HolidayRentPayment Refund. Please note the amount you wish to refund cannot exceed the amount paid in the initial transaction.
- Enter the amount you wish to refund. You can either refund a refundable deposit or other amount.
- Click Process refund.
- A SUCCESS pop-up will appear, click OK.
- Once the page refreshes you will see a refund transaction within Customer payments.
Always ensure your refunds include a HolidayRentPayment reference number. This proves the transaction is successful. If there is no reference number then you haven’t completed the refund correctly. You can delete this and try again.
Please note: Refund Fees
HRP refunds the full amount to the guest. This is the amount the guest has paid to HRP.
You will be only debited for the amount HRP has paid you.
You will not be charged a transaction fee for a refund, and neither will be the guest.
A refund can take up to seven days, before it reaches the bank or building society if the guest.
Mandates FAQs
Yes, you will not be able to join HolidayRentPayment without completing a mandate.
The bank disables the mandate if there is no activity within 24 months. This can also happen if you change your bank account or if you cancel your direct debit.
You can set up different bank accounts for different properties using HRP. Therefore you will only need a mandate per bank account. If all your properties use one bank account, then you will only need to do the mandate once.
When doing a refund you will receive the following error message: Need an approved signed Mandate on file to complete refund. Please contact [email protected] for further assistance.