Help CentreUsing SuperControl Managing BookingsCancelled bookings: How do I cancel a booking?

Cancelled bookings: How do I cancel a booking?

1. First you need to navigate to the booking.

2. If you know the booking number, click on the Search button on the top right of the SuperControl pages and enter your booking number.

You can also go to Bookings > Grid view. Once you load your grid you can click on the booking to take you into the main area for that booking OR you can go to Bookings > Search bookings and use the filter options to find your booking.

3. Click the red "Cancel" button and click "Cancel booking".

4. You can choose to set prices to zero, remove options/extras and remove scheduled owner payments (Agency only) before you "Confirm cancellation".

5. The page will refresh and you will have a Cancelled Booking stamp on the your screen:

6. If your booking shows a negative balance, you can set this to 0 in the refund box and save.

4 Comments

Carolyn Bourchier

A deposit has been paid for a booking through Holiday Rent payment and they have changed the booking to another property. How do I move the payment across please?

Rosie Georgeson

Hi there,

You cannot transfer a payment to another booking so you can delete the property from the current booking (click here for help: http://help.supercontrol.co.uk/m/using-supercontrol/l/768950-how-do-i-delete-additional-dates-properties-from-a-booking)

Then you can add the new set of dates onto the same booking by clicking the Add dates section (click here for help: http://help.supercontrol.co.uk/m/using-supercontrol/l/732249-how-can-i-add-additional-dates-properties-to-a-single-booking).

If you have further questions please let me know.

Kind regards
Rosie

Jill

How do I enter the refund I have manually done on guests credit card?

Tobias Parker

Good Morning Jill,
If you made the refund using an external card machine (rather than through an integrated payment processor in SuperControl itself, the article below will explain how to record the refund in a booking:
https://help.supercontrol.co.uk/m/using-supercontrol/l/1236090-how-to-record-a-refund-made-by-bank-transfer-cheque-or-through-an-external-card-machine

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