Help CentreUsing SuperControl Configuring AdminGeneral Details : How do I complete my general details?

General Details : How do I complete my general details?

Upon logging into SuperControl, if you are in the set up process, the first section to go to is Admin > General details. Here you can fill out your contact information. 

Work through this page filling in your company details. 

Entering contact details

In the contact details section make sure you enter all of your company details. Ensure your email address is saved as this is where you will receive your booking notifications. The email address listed here is also where guests will contact you. 

Additional booking email addresses - If you would like the booking notification emails sent to an additional email address, please enter the email address here. This email address will be hidden from the guests.

Additional enquiry email addresses - If you would like guest enquiry forms to be sent to another email address in addition to the primary email address, enter the email address here. Please separate each email address with a comma. 

Your company details will display on the guest's booking summary. 

Company registration number - This needs to be entered, if you are a limited company.

VAT settings - These are used to calculate the VAT throughout the system.

Sector - These are the options you need to select for categorising your properties. The categories are being used for the integration with Airbnb.

Spoken Languages - Here you can select which languages you want your guests to know they can use for communicating with you.

Set-up options

Currency - Here you need to select the currency your business is operating with and/or your guests are paying in.

Please note: All monetary figures will be in this currency.
It is not possible to use more than one currency for any one SuperControl account.

Send SMS alertsIf you would like to use the SMS service, please enter your mobile telephone number here. You will be sent a short text message whenever an online booking is placed with details of the property, dates, and guest. For this service to work you will need SMS credits in your account. Click here to find out how to buy SMS credits. A small fee will be charged as shown below. You can leave this field blank to opt out of the SMS service.

Property list options - This gives the option to show your properties in a drop down list on your front-end  (customer facing) website calendar.  You can also hide other properties in the drop down list here by choosing "Hide list".

Booking summary read receipt - Adds a "read receipt" to the online booking summary email so you can see if the email was received by your customer.

Gridview to use on mobile - Click the preview links to see how the calendar is displayed on mobile. All booking pages are mobile friendly and re-sized accordingly for mobile. Use the drop down menu to select which one you would like to use.

Default price planner start yearThe start year is the year you would like the price planner under each property to load automatically for. This is usually set to be the current year.

Payment options

Payment options - You need to tick all payment options which you accept.
Any option ticked that has not also been enabled (ticket) to Show to public will be available for you to select in the customer payment tab in a booking, but the guest won't see these options.
If you work together with any (travel) agents, you need to ticket the boxes for them as well to enable them to select the correct payment method.

Please Note: These options are only available to you if you use an online payment processor. The support team need to activate the payment processor integration within your SuperControl account in order for the above options to be available.

Custom payment type - Should you have specific payment options you want to use (e.g. internally) you can set up custom payment options as well.

PayPal - If you accept PayPal as a payment method, enter your PayPal login email address in the field and also enter a percentage supplement, if you want to cover the PayPal costs this way.. This will then show as a payment option for your guests online.

System settings

Send automatic receiptIf this box is ticked SuperControl will automatically send your guest a simple receipt by email when their payment is processed by HolidayRentPayment, SagePay or Secure Trading.
Note: This is a very simple receipt and is not intended as a replacement for your form letters or the booking summary.

Spell checked enabled by default - This enables the spell checking feature for the email template creation.

Allow website voucher payments to mark bookings as confirmed -  This will make sure that bookings are not being marked as confirmed when a voucher has been used to make the initial payment during the booking process.

Property photos

When you upload images SuperControl automatically resizes them. The system recognises the original size of the image and resizes the largest dimension. For example, a landscape photo will be resized to 500 pixels wide. You can also specify your own custom image sizes. These photo sizes only apply to your website; the photo sizes do not apply to channel websites.

This feature is available to users of Owner and Agency accounts only.

Website booking form options

Website booking form options allows you to customise what is shown to the guest on the booking form. For example, you can select to show arrival and departure time fields, and you also have the option to collect guest information such as name, age, and gender.

Show arrival/departure time Tick whether you would like this field to show on your booking form. This should only be ticked, if you want to display your specified arrival and/or departure time on your booking.
To allow the guest to fill out their own arrival/departure times tick the box for Arrival time compulsory field and Departure time compulsory field .

Show company field on booking formTick to show a field for the guest to enter their company name on the booking and enquiry forms.

Automatically process balance options -  In the booking form you can give your guest the option to tick a box which will give the admin user permission to use the customers card for future payments.

Show address 2 field - Tick this to allow guests to enter an address that requires more fields.

Show mobile field - Tick this box to enable guests to leave their mobile number. You can also make this a compulsory option by ticking the box for it.

Collect additional guest info - This creates new fields based upon the level of occupancy you have set. You can use this to collect guest names, ages and genders. Ticking this option enables you to collect these details. More information on collecting guest names.

Describe why you need guest names / ages / gender - Let your guests know why you need the information you are requesting

Admin booking form options

Admin booking form options allows you to set the rating value and source value as compulsory field when adding an Admin booking.
Clients find adding the source value as compulsory helps as it prompts any colleagues to ask the guest how they heard about you before saving a booking. 

Guest rating value required - Changing this option to "Yes" will make it compulsory for staff to enter a rating for each guest on a booking. Example ratings would be excellent or blacklisted.

Booking source value required - This shows where your guest has heard about you e.g. Google Search, Word of mouth, etc. Set to "Yes" if you want to show the source value on the booking form.

Website enquiry form options

Show brochure request - If ticked, this will show a brochure request on the enquiry form. This is only for postal brochures.

Show source dropdown - Tick if you would like to show the source (how the guest heard about you).  Source is recommended to be enabled as this is important information to gain.  The data can be used in a report (OWNER & AGENCY only) within Statistics > Customer booking sources.

PDF quotes expiry date This is how long you would like a quote to be left open. Choose between no expiry, one month, one week, two weeks, or one day.

PDF quotes expiry text - This text will appear only if the guest tries to book after the quote has expired. 

Admin enquiry form options

Guest rating value required - Changing this option to "Yes" will make it compulsory for staff to enter a rating for each guest on an enquiry. Example ratings would be excellent or blacklisted.

Booking source value required - This shows where your guest has heard about you e.g. Google Search, Word of mouth, etc. Set to "Yes" if you want to show the source value on the admin enquiry form.

'Associate with website value' required This is used mainly when you are adding existing enquiries. You can log whether the enquiry was an enquiry received via your website. If you would like this to be a compulsory field set this to Yes.
Normally it would be set to No as it may not be necessary to keep prompting you once your existing enquiries are added.

Number of photos to show on quote - Set the number of photos you would like to show on the quote.

Email addresses for automatic filing

This allows you to save a copy of any emails you send to your guests to their booking history in SuperControl. It keeps the email trail between you and the customer in one place.

To enable this function first you must save any email addresses you use to correspond with guests within the Email addresses for automatic filing box. Each email address should be saved on a separate line.

You can use this function in two ways: 

1. Directly from your own email account.

- go to your email account
- create a new email
- enter the email address of the guest as the recipient
- enter [booking number]@scauto.co.uk in the first line of CC

For example, if I was emailing a guest and their booking number was 20, I would copy this to 20@scauto.co.uk

If you are copying other addresses in CC, ensure that @scauto.co.uk is added first.

2. A quick way of sending an email to the guest is from within the guest's booking.

Here you can click the email address link within the customer address field.  This will automatically open your computer's default email account with the @scauto address pre-populated within the copy field.

 

The video below shows how to set up and use automatic email filing in a booking.

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